Fresher Client Service Officer Job Opportunities – UAP Old Mutual Insurance

  Business Administration Jobs in Uganda, Customer Service Jobs, Finance Jobs in Uganda

Job Title:   Client Service Officer (Fresher Job Opportunities)  

Organisation: UAP Old Mutual Insurance

Duty Station:  Kampala, Uganda

 

About US:

The UAP Old Mutual Group is an integrated Financial Service business comprising Faulu Microfinance Bank, UAP and Old Mutual. The Group, which is operational in East Africa services to more than 1.2 million customers across Kenya, Uganda, Tanzania, Rwanda and South Sudan. The UAP Old Mutual Group now comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisitions resulted in Old Mutual Kenya UAP Holdings and Faulu Microfinance Bank, forming one of the largest financial services groups with a growing footprint in East and Central Africa. UAP and Old Mutual have been major players in the financial services market in East Africa for decades. The two entities have vast experience in Insurance, Investment, Asset Management and Banking, and are passionate about helping our customers achieve their financial goals.

 

Key Duties and Responsibilities:

  • This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.
  • Attend to all walk-ins and ensure clients are attended to within 5 mins.
  • Register all claims and submit to claims team within 30 mins of receipt – on daily basis
  • Register all communication i.e. letters and timely submission to CS Manager within 30 mins of receipt – on daily basis
  • Through continuous customer engagements, promote up-selling and cross-selling techniques
  • Handle incoming calls and offer solutions to customer complaints/queries while maintaining set department quantitative and qualitative standards. Follows up on all escalated issues to ensure end to end resolution.
  • Obtaining win backs from surrenders – reduce by 10%
  • Continuously identify areas of work process improvements and share with the team and management.
  • Collect customer feedback and share with management
  • Promote and maintain a high quality, professional, and service-oriented company
  • Developing positive customer relationships
  • Develop positive internal services and work relations
  • Proactively update yourself about organization’s products or services and keeping up-to-date with any changes arising.
  • Any other duties assigned by the line manager




Qualifications, Skills and Experience:

The applicant must hold a Bachelor’s Degree (B)

 

How to Apply:

All candidates should apply online at the link below.

 

Click Here

 

Deadline: 16th May 2022

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs

,