Customer Service Manager Employment Opportunity – United Bank for Africa (UBA)

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Job Title: Customer Service Manager

Organisation: United Bank for Africa (UBA)

Duty Station:  Kampala, Uganda

Reports To:  Team lead – Branch Operations Support

 

About US:

United Bank for Africa (UBA) is one of Africa’s leading financial institutions, with operations in twenty (20) countries and three (3) global financial centers: London, Paris and New York. UBA has evolved into a Pan-African, provider of banking and related financial services through diverse channels globally. United Bank for Africa Uganda represents UBA’s pioneer country activities in the East and Southern African sub-region. With a growing network of branches and ATMs across the country, the bank continues to expand the retail and commercial playing field in Uganda by delivering unique financial products and solutions.

 

Key Duties and Responsibilities:

  • Effectively/efficiently implement bank-wide policies with respect to branch operations.
  • Supervise activities of operations staff to ensure timely and efficient service delivery to customers.
  • Maintain proper documentation for all transactions and authorize transactions within approval limits.
  • Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
  • Ensure that branch ATMs are functional at all times and faults timely escalated and resolved.
  • Ensure effective branch cash management – no cash outs, adherence to insurance limits (obtain necessary approvals for excess), prompt evacuations etc.
  • Ensure that the unit has adequate allocation of resources to enable it meet stated objectives.
  • Ensure branch Suspense Accounts are reconciled daily, weekly and monthly (as applicable) and aging items reviewed for timely resolution.




Qualifications, Skills and Experience:

  • The ideal applicant must hold a university degree holder from a reputable university. ACCA or CPA is added advantage.
  • At least five years’ experience in Banking operations of which two years is in a supervisory role.

 

How to Apply:

All suitably qualified and interested candidates please send your CV, application letter and copies of academic certificates to ubaugandahr@ubagroup.com addressed to;

Head Human Capital Management

United Bank for Africa,

Plot 2, Jinja Road,

P.O Box 7396,

Kampala, Uganda.

 

Deadline: Wednesday 25th May 2022

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

 

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