Job Title: Customer Relations Supervisor
Organisation: TotalEnergies
Duty Station: Kampala, Uganda
About US:
TotalEnergies is a broad energy company that produces and markets energies on a global scale: oil and biofuels, natural gas and green gases, renewables and electricity. Our 105,000 employees are committed to energy that is ever more affordable, cleaner, more reliable and accessible to as many people as possible. Active in more than 130 countries, TotalEnergies puts sustainable development in all its dimensions at the heart of its projects and operations to contribute to the well-being of people.
Key Duties and Responsibilities:
- Creation and maintenance of a robust complete client/ customer database.
- Client relationship mapping and tracking of key customer performance by segment.
- Manage and keep updated the customer database to assure retention and provide proactive customer support throughout the entire customer life cycle.
- Implementation of the strategic B2B excellence activities including customer commitment, customer engagement, client satisfaction surveys, monitoring and improvement.
- Develop customer management strategies and manage the implementation of the same.
- Define best practice customer experience indicators and establish clear KPIs for achieving the same across the company.
- Develop plans and activities to improve customer experience and strengthen the relationship between the organization and its clients/Customers
Qualifications, Skills and Experience:
- The ideal applicant must hold a Bachelor’s degree in Business Administration, Marketing or a related field
- At least five years performing similar duties in an FMCG company
- Practical Experience in customer-relationship management
- Strong interpersonal skills and an ability to build rapport with customers
- Ability to drive client focused outcomes, Strong communication skills and IT know-how.
- Excellent organizational skills; Strong listening skills and problem-solving skills
How to Apply:
All suitably qualified and interested candidates should apply online at the link below
Deadline: 3rd June 2022
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