Job Title: Supervisor – Billing (2 Job Opportunities)
Organisation: MTN Uganda Limited
Duty Station: Kampala, Uganda
Reports to: Manager – Billing
About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: The Supervisor-Billing will proactively work with tools and policies in order to prevent/mitigate potential revenue loss in MTN UGANDA’S postpaid client base.
Key Duties and Responsibilities:
- Ensure accurate billing of all Post-Paid Customers
- Supervise and co-ordinate the activities of billing Staff within the Billing unit
- Ensure all billed accounts are fully certified with URA
- Manage Service Level Agreements with suppliers supporting the billing process
- Timely resolution of Customer billing disputes, queries and inquires
- Support MTNs overall Customer Management and quality initiatives
- Update and manage Customer billing address data on the billing system
- Attend to undelivered/bounced bills, and ensure re-delivery
- Develop, populate and analyze management information reports periodically
Qualifications, Skills and Experience:
- The applicant for the MTN Uganda Supervisor – Billing job must hold a Bachelor’s Degree in a business/IT related field or its equivalent.
- Three to four years’ experience in a busy customer environment with proficiency in both verbal and written English
- Excellent Customer management skills, self-motivated with good planning and organization skills.
- Computer proficiency
- Knowledge of advanced excel
- Ability to work under minimum supervision and a proven track record of customer centricity.
- The job involves working on pre-scheduled weekends and as such ability to work outside the normal working hours is necessary.
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online
Deadline: 11th May 2022 at 5:00 pm
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