Oil Company Jobs – Customer Relations Supervisor – TotalEnergies

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Job Title:  Customer Relations Supervisor

Organisation: TotalEnergies

Duty Station:  Kampala, Uganda

 

About US:

TotalEnergies is a broad energy company that produces and markets energies on a global scale: oil and biofuels, natural gas and green gases, renewables and electricity. Our 105,000 employees are committed to energy that is ever more affordable, cleaner, more reliable and accessible to as many people as possible. Active in more than 130 countries, TotalEnergies puts sustainable development in all its dimensions at the heart of its projects and operations to contribute to the well-being of people.

 

Key Duties and Responsibilities:

  • Responsible for establishing and maintaining best practice in client/customer service relationship management
  • Create and maintain a robust complete client/ customer database.
  • Client relations mapping and tracking of key customer performance by segment.
  • Manage and keep updated the customer database to assure retention and provide proactive customers support throughout the entire customer life cycle.
  • Implement strategic B2B excellence activities including customer commitment, customer engagement, client satisfaction surveys, monitoring and improvement.
  • Develop customer management strategies, plans and manage the implementation of the same.
  • Develop best practice customer experience matrices/ indicators and establish clear KPIs for achieving the same across the company.
  • Develop plans and activities to improve customer experience and strengthen the relationship between TEMUL and its clients/Customers




Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree in in a Business, Marketing related field
  • Minimum years post qualifying experience: 5 years
  • Type of experience: Practical Experience in clients/ customer-relationship management
  • Strong interpersonal skills and an ability to build rapport with customers
  • Ability to drive client focused outcomes
  • Strong communication skills and IT know-how, Relationship-Building Skills
  • Possess excellent organizational skills
  • Strong listening skills and problem-solving skill

 

How to Apply:

All suitably qualified candidates are encouraged to apply online at the link below 

 

Click Here

 

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