Job Title: Finance & Strategy Director Organization: Diageo Duty Station:…
Head of Operations Employment Opportunity – MTN Mobile Money Uganda Limited
Job Title: Head of Operations
Organisation: MTN Mobile Money Uganda Limited
Duty Station: Kampala, Uganda
Reports to: Managing Director
About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: The Head of Operations will direct and manage operational activities of the business and support delivery of superior products and services within the Mobile Money business
Key Duties and Responsibilities:
- Develop, implement, and enforce MTN Mobile Money Operations policies, processes and procedures.
- Direct the Mobile Money Operations services to ensure timely service delivery. These include broadly Retail and Partner Operations.
- Timely identification of point of service failures and implementation of corrective measures.
- Investigate and clear queries in a timely manner, provide update and escalations of queries internally and externally.
- Investigate and clear queries in a timely manner, provide update and escalations of queries internally and externally.
- Regular review of queries from Business units to confirm that they are resolved as per agreed Service Level Agreement.
- Identifying process gaps and implementing process Improvements for all Mobile Money products and services whilst minimizing risk.
- Spearhead the implementation of the initiatives to improve process improvements in the department.
- Identifying, monitoring and reporting suspicious activity in line with the AML/CFT, KYC programs and the Mobile Money policies / regulatory framework
- Escalate any process gaps and incidents including near misses to the Managing Director
- Co-ordinate service providers to ensure that they deliver as per their contracts and their timelines and validation of invoices that relate to the Operations department.
- Develop staff through training, mentoring and identification of their needs.
- Manage, Train and develop direct reporting staff as well as fostering a team approach by actively building strong working relationships within the department as well as identification of training needs.
- Establish and review key operational risk indicators/key control standards and implement action plans to minimize the company’s exposure to fraud and losses.
- Manage the company’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by implementing corrective action.
- Ensure operational and client transactions are processed timely, accurately within daily SLAs and deadlines
- Proactively research new operational efficiency initiatives and solutions with a view of achieving more streamlined process and/or improved customer experience
- Contribute towards companywide projects as required
- Identify workflow/system improvements and work with the operations team to enact change.
Qualifications, Skills and Experience:
- The applicant must hold a Business degree in finance, Commerce, Business Administration, Economics, Statistics, Management or any relevant field.
- Possession of a master’s degree in a relevant field would be an added advantage.
- Relevant Practical training in Operations Management.
- Five years of experience, three of which must have been in Banking Operations, in a Senior Management role.
- A solid understanding of web services platform support
- Knowledge and experience in modern Digital Banking or Mobile Money operations practices to provide guidance on quality improvements and business changes.
- Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
- Knowledge and effective application of all relevant Banking/Fintech/Mobile Money policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.
- Substantial knowledge and exposure in Banking or Mobile Money operations is a must. Possess knowledge and experience Digital Financial Services operations support
- Good knowledge on Personal Data Privacy Ordinance, Anti-Money Laundering Ordinance, and relevant regulatory governance would be a definite advantage
- Possess good awareness of operational risk and sensitive to operational irregularity
- Good team player, positive attitude, and willing to work under high pressure and tight timeline
Training:
- Partner Onboarding and Support
- The ability to communicate clearly both verbally and in written form in professional manner is deemed essential.
- Ability to build functioning working relationships across organizational, corporate and cultural boundaries.
- Ability to demonstrate MTN’s values and leadership behaviors.
- Partner Training
Behavioral Qualities:
- Proven ability to communicate clearly both verbally and in written form in a professional manner is deemed essential
- Ability to build functioning working relationships across organizational, corporate, and cultural boundaries.
- Ability to demonstrate positive image and role model MTN’s values and leadership behaviours.
- Must be a person of impeccable integrity.
Note:
- MTN Mobile Money Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises.
How to Apply:
All candidates for the MTN Mobile Money Uganda Limited should apply online
Deadline: 6th April 2022
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline