Several Relationship Manager – SME Jobs – KCB Bank Uganda

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Job Title:     Relationship Manager – SME (Several Jobs)

Organisation: KCB Bank Uganda

Duty Station:   Kampala, Uganda

 

About US:

KCB Bank Uganda which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks. Currently KCB Bank Uganda has 14 branches complemented with 16 ATMs spread on Kampala Road, Commercial Plaza, Ben Kiwanuka, Luwum Street, Oasis Mall Sixth Street, Arua, Elgon Masaba, Fort Portal, Gulu, Hoima, Lira, Mbarara and Jinja that offer trade financing, corporate and retail banking services to customers.

 

Job Summary:  The Relationship Manager – SME will sell SME products and provide general business banking solutions to customers while observing the policies, processes and procedures of KCB Bank.

 

Key Duties and Responsibilities:

  • Execute sales of SME assets, Liabilities and other product types as per targets allocated by your SME Manager.
  • To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.
  • Facilitate the SME Centre’s Service Delivery to customers.
  • Handle Establishment of new and Variation of existing account relationships.
  • Deal primarily with SME accounts.
  • Selling bank products to new customers and cross selling to existing customers.
  • Handling establishment of new account relationships, Variations to the existing relationships, Initial stages of credit matters, and Dissemination of information relating to the Bank’s Products & Services.
  • Deposit mobilization for the bank
  • Credit cards/debit cards inquiries and encashment.
  • Collect information from customers relating to account relationship.
  • Initial interview of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documents are obtained.
  • Doing Business banking returns, Sales returns, and relevant areas of the Executive Summary.
  • Sales calls and market intelligence gathering.
  • Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register.
  • Receiving, guiding and doing initial appraisal of loan applications
  • Explaining and having customers sign letters of offer.
  • Completing of the advance’s facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc.).




Qualifications, Skills and Experience:

  • The ideal candidate for the KCB Bank Relationship Manager – SME job should hold a Bachelor’s Degree in relevant business discipline from a recognized and reputable institution, Master’s degree is an added advantage.
  • At least four years of experience in sales & service management in SME customer lending requirements.
  • Strong people management skills and thorough knowledge of banking products and services, including wider understanding of the general SME banking universe.
  • Strong communications, negotiations, and interpersonal skills.
  • Demonstrated ability to identify, analyse and structure SME customer lending requirements.
  • Demonstrable sound knowledge of digital financial services and their relevance to SME.
  • Persuasive ability, including strong communications, negotiations and interpersonal skills with the ability to win Business.
  • Team player and ability to work with minimum supervision.
  • Solutions oriented mind set and creative thinking abilities.
  • A good understanding of Risk, Compliance policies and procedures
  • Knowledge of current trends and best practice in Banking
  • Excellent written and verbal communication skills with ability to network, generate new business and develop strong

 

How to Apply:

All candidates who wish to join KCB Bank should apply online at the link below.

 

Click Here

 

Deadline: 14th March 2022

 

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