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Job Title:   Member Success Officer

Organisation: Agricycle Global

Duty Station:  Kampala, Uganda

About US:

Agricycle closes the gap between smallholders in developing economies and global markets by democratizing access to the agricultural value chain through our distributed network and portfolio of upcycled ingredients. Agricycle is a for-profit benefit corporation and startup, meaning we operate in a fast-moving environment to disrupt the status quo and create social, economic and environmental impact.

Job Summary:  As our Client Success Officer in Uganda, you will report directly to the Member Success Coordinator. You will work closely with the Technical Sales and Enrollment Team to ensure smallholders, women and youth who enroll in Agricycle’s empowerment program are set up for success to become strong microprocessors.

Key Duties and Responsibilities:

• Implement and manage robust Member Success programs under the leadership of Member Success Coordinator.
• Achieve 100% resolution of client complaints within 1-5 days.
• Work with the entire member Success Team to ensure microprocessors satisfaction and longevity in AG.
• Follow up with enrolled smallholder farmers to successfully become strong microprocessors.
• Support data team in ensuring the field team collects accurate and updated information from individuals.
• Generate monthly member Success progress reports covering accomplishments, challenges, and actionable recommendations.
• Create and send objective bulk SMS to relay pertinent information to microprocessors.
• Enhance strong working relationships across departments, with a key focus on Enrollment and Technical Sales Teams.
• All other responsibilities within reasonable scope.

Qualifications, Skills and Experience:

• At least two years of demonstrable experience in sourcing or procurement in agriculture.
• University degree or advanced work experience in procurement, supply chain management, agriculture, logistics, project management or other related fields.
• Highly creative with a hunger for innovation and are natural born problem solvers.
• Motivated by a passion to make the world a better place and love to take on challenges.
• Servant leaders who help to build the team and take on whatever role is necessary.
• Eager to learn and thrive in the fast-paced “fail fast, fail often” startup culture we embody.
• Collaborative in a highly diverse and global team and can work independently when remote.
• Critical and strategic thinkers with strong decision-making skills.
• Empathetic and patient, knowing no task is below them.
• Strong team players, knowing teamwork is necessary and that each role supports the other.
• Good communication skills (both written and oral); good command of English is favorable.
• Demonstrated compassion and empathy, strong work ethic and unimpeachable integrity.
• Readiness and ability to regularly perform under pressure and within short timeframes.
• Readiness to travel anywhere in Uganda under short notices and occasionally work odd hours.
• Excellent working knowledge of computer applications, especially: gmail and spreadsheets.
• Top skills: People management, Customer Service, Agricultural development, Project Management, M&E, Verbal/written communication

How to Apply:

All candidates should apply online at the link below. Attach the following as one combined PDF: a) cover letter addressed to the Director of East Africa; b) CV with three reachable referees; and c) academic or other qualification documents. Clearly state the position you are applying for in your letter.

Click Here

Deadline: 24^th March 2022 by 5:00pm EAT

NB: Agricycle does not charge for applications or interviews.

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