IT Infrastructure & Technical Support Jobs – Uganda Railways Corporation (URC)

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Job Title:   IT Infrastructure & Technical Support   

Organisation: Uganda Railways Corporation (URC)

Duty Station:  Kampala, Uganda

Reports to:  Network System Administrator

 

About US:

Uganda Railways Corporation (URC) is a body corporate established under an Act of Parliament to construct, operate and maintain railway, marine and road services both inside and outside Uganda for the carriage of passengers and goods. As a result of privatisation of operations, the mandate of URC changed from that of an operator to that of asset holder, concession monitor and advisor on railway technical matters.

 

Job Summary:  The IT Infrastructure & Technical Support will install, monitor and maintain servers and enterprise storage, including related software and hardware and networks of an organisation

 

Key Duties and Responsibilities:

  • Keep computer systems running smoothly and ensure users get the maximum benefit from them
  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Support the roll-out of new applications and user requests for administrative systems
  • Set up new users’ accounts and profiles and deal with password issues
  • Respond within agreed time limits to call-outs
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Conduct electrical safety checks on computer equipment.
  • Maintains security of servers and storage by implementing proper security software and settings, updates and other appropriate security measures
  • Monitors server and storage health and performance; remediate issues detrimental to the health or performance of systems
  • Identifies recurring hardware and software problems and recommends plans for prevention and resolution
  • Ensures data security and availability through proper backup and verification procedures
  • Researches and tests new and emerging server and storage technologies. Ensure future infrastructure capacity through recommendations to the Coordinator of Technical Services
  • Assists in IT hardware and software rollouts, including PCs, printers, phones, other IT resources
  • Other duties as assigned





Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree in a computer related field
  • Relevant certifications
  • Five years of progressive responsibility in an enterprise computing / infrastructure support role
  • Experience supporting end-user IT hardware and software
  • Knowledge of IT security principles
  • Strong IT Infrastructure Domain knowledge.
  • Good Problem-Solving skills.
  • Decision-making ability.
  • Good communication skills especially if the role is a client facing role.

 

How to Apply:

All suitably qualified and interested candidates with the relevant qualifications and experience should send their application letters, curriculum vitae and copies of academic certificates, Transcripts, National Identity Card, appointment letters to the current job, together with one (1) recent passport photograph by email to: info@urc.go.ug

 

Please kindly merge all your documents and send them in one attachment in word or PDF format not exceeding 2MBs. OR Address to the Managing Director, Uganda Railway Corporation and hand deliver to URC headquarters.

 

NB:

  • Only successful candidates will be contacted.
  • Any form of canvassing will lead to automatic disqualification.
  • Beware of fraud stars.

 

Deadline: 8th April 2022 by 3:00pm

 

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