IT Applications Support Officer Job Careers – I&M Bank Uganda

  Banking Jobs in Uganda, Information Technology (IT) and Data Jobs in Uganda

Job Title:   IT Applications Support Officer

Organisation: I&M Bank Uganda

Duty Station:  Kampala, Uganda

 

About US:

I&M Bank is a leading banking and insurance group in Eastern Africa with a presence in Kenya, Mauritius, Rwanda, Tanzania and Uganda. I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence.  The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.

 

Job Summary:  The IT Applications Support Officer will coordinate and monitor the maintenance of the banks information systems and provide the interaction between staff and technology in line with the Bank business plan and ICT policy.

 

Key Duties and Responsibilities:

  • Timely resolutions of all the Core Applications issues as per their Priority.
  • Perform capacity planning and hardware sizing on all servers in the Data Center.
  • Monitor servers and applications for errors and performance problems and fixing in time.
  • Monitor system resource usage and changes in user access rights.
  • Coordinating end of Day, system and data backup processes and archiving of data and generating Reports accurately.
  • Maintaining user access rights for the banking systems in line with the ICT policies and procedures.
  • Index, expand, purge and archive data to improve system performance in line with ICT policy and procedures.
  • Monitor data communication links and make a report to management and coordinate the process with the ISPS in line with ICT policy and guidelines.
  • Install hardware and software systems for the bank in line with ICT guidelines.
  • Monitor the IT network for violations and attacks in line with the IT security policy.
  • Test the effectiveness of the security safeguards in place and prepare and test the IT disaster recovery plan (DRP) in line with the IT security policy.
  • Draw up a Business Impact Analysis (BIA) for IT systems and carryout an IT system Risk Assessment and produce a report for management.
  • Ensure Proper DR and conduct necessary end to end live tests quarterly and submit the results as required by your ICT Policy.




Qualifications, Skills and Experience:

  • The ideal candidate must hold a bachelor’s degree in Computer Science / Information Technology or Degree in any field plus postgraduate qualification in IT/Computer Science
  • At least three years of experience in IT systems administration.
  • Understanding of the Bank’s Systems
  • Knowledge of the operating systems used in the bank
  • Understanding of Bank applications
  • Knowledge of the network design
  • Knowledge of the minimum space required for the system to run
  • Understanding of Back up and data recovery procedures
  • Knowledge of procedure for installation and configuration of data bases
  • Understanding of System development cycles

 

How to Apply:

All suitably qualified and interested candidates should apply online at the link below.

 

Click Here

 

Deadline: 14th March 2022 at 5:00pm

 

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