ICT Infrastructure Administrator Job Vacancies – Finance Trust Bank (FTB)

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Job Title:  ICT Infrastructure Administrator

Organisation: Finance Trust Bank (FTB)

Duty Station:  Kampala, Uganda

Reports to: Manager Networks & Infrastructure

 

About US:

Finance Trust Bank was licensed as a Tier 1 Commercial Bank on 11th November, 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Today Finance Trust Bank is a fully-fledged Commercial Bank serving a clientele of over 400,000 depositors and over 23,000 borrowers, through a network of 35 branches country wide. The Bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.

 

Job Summary: This role is responsible for the proper monitoring and maintenance of FTB computer systems, hardware and communications infrastructure.

 

Key Duties and Responsibilities:

  • Proper maintenance of user workstations and peripheral infrastructure, their upgrades, capacity planning and updating of the IT assets register regularly.
  • Provide technical specifications for user workstations and configure all new workstations.
  • Effectively track movement of hardware using equipment movement forms.
  • Evaluate user hardware needs and provide support to users on peripherals, printer configuration, management, and disk space optimization.
  • Monitor servers and workstations for viruses, and keep server and client anti-virus signatures current.
  • Regular checkups and ensuring that only recommended computer hardware is connected to UPS power system.
  • Monitors incident details, including the configuration items affected to protect computers systems from unwarranted configuration changes.
  • Implementing the ICT policies in respect to base configuration and maintenance requirements.
  • Install and configure new hardware, software releases, system upgrades; evaluate and install patches.
  • Ensures access to online services; links between servers and desktops, phones and printers.
  • Establish best practices and policies for installing, configuring, maintaining, and troubleshooting end user workstation hardware and peripheral devices.
  • Monitor and report on the performance of hardware equipment and operating systems, track any performance deviations and provide recommendations for the redress of any difficulties.
  • Provide onsite, deskside or remote support to bank ICT users and customers
  • Perform any other duties that may be assigned from time to time by the supervisor





Qualifications, Skills and Experience:

  • The ideal applicant must hold a Bachelor of Science degree in computer science or related field.
  • At least three years working experience in a busy ICT environment.
  • Professional certifications such as CompTIA A+, ITIL, HPE, CCNA, MCP are added advantage.
  • Broad understanding of computer systems, operating systems and open-source solutions.
  • Ability to troubleshoot, resolve ICT incidents observing SLAs
  • Ability to work independently at any location in an IT support capacity.
  • Good analytical, diagnostic, communication, reporting skills and a ‘Yes I Can’ attitude.
  • Must be able to have flexibility in work schedule to include evenings, public-holidays and weekends as needed to troubleshoot issues, perform upgrades and to be part of an on-call support team
  • Good People management skills and ability to work with third party contractors.

 

How to Apply:

All suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, Plot 115 & 121, and Katwe. P.O. Box 6972, Kampala, Uganda, and email it, as well as photocopies of academic testimonials, and a CV to jobs@financetrust.co.ug. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.

 

Deadline: 31st March 2022

 

NB: Only shortlisted candidates will be contacted on Tel. Numbers 0312 222600 or 0414 341275 ONLY. Please note: As per Bank procedures, No job offers are made online.

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

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