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Job Title:    Business Support Assistant (Helpline Operator) (Fresher UN Customer Service Job Opportunities) 

Organisation: United Nations World Food Programme (WFP)

Duty Station:   Uganda

About US:

United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.

Job Summary:  The Business Support Assistant (Helpline Operator) will deliver standard business support processes for a specific professional area of work, to facilitate effective service delivery.

Key Duties and Responsibilities:

• Review and maintain the feedback database
• Answer, log, respond to, escalate, and manage incoming calls
• Analyze, categorize, and consolidate information about calls received and issues raised Interact with relevant units within WFP, partners and government to follow up on complaints
• Provide feedback to the complainant within agreed timeframes
• Provide regular updates on complaints and feedback from beneficiaries and share with the WFP Uganda field offices, focal persons, implementing partners, and management
• Share findings and recommendations with the Programme Units and Implementing partners
• Manage and keep updated a Complaint & Feedback Mechanism (CFM) Focal Points Network Assist with training WFP staff at Country office level and field office.
• Perform any other duties as required.

Qualifications, Skills and Experience:

• The ideal candidate for the United Nations World Food Programme (WFP) Business Support Assistant (Helpline Operator) job must hold a Diploma or Bachelor’s degree
• Multilingual applicant with experience in customer service
• Proficient in any or more of these languages Kinyarwada, Kinyabishwa, French, Somali, Kishwahili, Kirundi, Kinyaka, Lingala, Amharic, Karamajong and English
• Previous experience working with WFP or partner organization in community engagement or community mobilisation

Competencies:

• Supply Chain Management and Optimization: Displays aptitude at monitoring and reporting on supply chain operations to enable teams to efficiently assess the performance and sustainability of current networks.
• Planning, Project & Resource Management: Supports the planning, forecasting & resource management efforts of own team by collecting data from diverse sources.
• Information Management & Reporting: Collates accurate and timely information and data to enable informed decision making on reporting within individual unit and consequently the greater humanitarian community.
• Market Analysis, Contracting and Operational Execution: Ability to collect and collate necessary information to enable WFP to make informed operational decisions.
• Warehouse and Inventory Management: Demonstrates ability to carry out day to day activities around warehouse and inventory management in a manner that complies with WFP’s operational warehouse procedures.
• Technical Assistance and Coordination: Demonstrates awareness of the importance of technical assistance and coordination with key stakeholders and an ability to carry out logistics activities, respecting individual mandates and programme priorities.

How to Apply:

All candidates who wish to join the United Nations World Food Programme (WFP) in the aforementioned capacity should apply online at the online portal link below.

Click Here

Deadline: 1^st April 2022

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