Job Title: IT Support Officer (Fresher Job Opportunities)
Organisation: Watoto Child Care Ministries
Duty Station: Watoto Downtown, Uganda
About US:
Watoto Church Ministries and Community Care has experienced exponential growth in the past couple of years composed of multiple Celebration Centres (Campuses) and diverse Community care initiatives that include; Child Care, Community and Neighbourhood, Education and FM Radio amongst others. In all of this, Watoto remains a local church, committed to celebrating Christ and caring for community.
Job Summary: The IT Support Officer will provide support in the management and maintenance of the ICT systems for Watoto Ministries.
Key Duties and Responsibilities:
- To contribute to the development of standard operating procedures and forms for ICT and ensure that they are consistently applied.
- To provide support in the design of an effective ICT for the Ministry following trends in the industry.
- To ensure compliance and adherence to ICT policies and procedures.
- To carry out maintenance of the systems infrastructure for the group and maintenance for end-user devices.
- To execute the operational plans for the ICT systems and manage inventory of all assets.
- To ensure user access to applications and systems and resolve network failures in a timely manner.
- To provide first level support to users for IT related problems, record all incidents and follow them up to resolution.
- To review applications in conjunction with users to determine enhancements or new systems.
- To monitor the services provided by external suppliers to ensure that high levels of service are received and maintained as per agreed standards.
- To manage the formalized training program for all users with the aim of raising skills standards and awareness in the use of ICT applications.
- To prepare periodic reports in line with the organization’s reporting guidelines to management.
Qualifications, Skills and Experience:
- The applicant for the role should hold at least a Bachelor’s degree in ICT, or Computer Science
- At least two years’ working experience in a reputable organisation.
- Should have an industry Certification from either CISCO, Microsoft, or Oracle.
- Previous experience with Microsoft Dynamics will be an added advantage.
- Should be a team player, result oriented, self-motivated and able to work under minimum supervision
How to Apply:
All suitably qualified and interested candidates can apply by visiting our website; Click Here Fill out the form that will be open and submit after all sections have been filled. Submit your CV, academic and professional documents, and a cell/pastor’s recommendation letter to [email protected] (Subject Line: Job Title – First Name, Last Name)
Deadline: 12th March 2022
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