Fresher Customer Care Executive Job Opportunities – Nexus Green Limited

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Job Title:   Customer Care Executive (Fresher Job Opportunities)    

Organisation: Nexus Green Limited

Duty Station:  Kampala, Uganda

Reports to: Sales & Marketing Manager

 

About US:

Nexus Green Limited is a renewable Energy solution Provider, working in Africa’s emerging markets.

 

Job Summary:    As the Customer Care Executive, you will provide high-quality customer service to customers to effectively support renewable energy products and services.

 

Key Duties and Responsibilities:

Area Strategic Objectives

  • Create a simple and brilliant customer experience across all our interactions to all our client.

Budgeting and reports                

  • Accurately record customer demographics, sales orders, or other information digitally or in written form.

Customer Care Services                          

  • Establish and develop relationships with key internal and external stakeholders to support the delivery of renewable energy projects as well as act as points of contact.
  • Assist customers to purchase suitable products and services that will effectively meet customer needs.
  • Assist customers to understand, and resolve issues relating to our products and services from Nexus Green Limited.
  • Manage complex inquiries and complaints from customers and stakeholders, and streamline resolutions balancing both customer, commercial, and business outcomes.
  • Demonstrate a strong sense of ownership of all issues presented by customers, other stakeholders and manage end to end resolution within agreed timeframes, whilst keeping all parties informed throughout
  • Perform informal and formal needs assessments for each customer to recommend appropriate goods and services
  • Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times

Team Management & Self Development

  • Listen to customer requirements and present appropriately to make a sale.
  • Participate in training and professional development and put new skills to immediate and meaningful use
  • Familiarize yourself with current information about services and products available for customers
  • Perform any other related duties





Qualifications, Skills and Experience:

  • The applicant must hold a bachelor’s degree in Sales & Marketing, Business Administration, or related field
  • Three to five years of experience as a Customer Care Executive/ sales executive of Renewable Energy Products Or solutions.
  • Ability to cooperate with and support other members of sales & Market, Business Development
  • Strong verbal communication skills in the English language
  • Willingness to interact daily with customers from a wide range of cultures and backgrounds
  • Must be comfortable working independently and making minor decisions without direct supervision
  • Good sense of organization and keen attention to detail
  • Knowledge of customer service best practices and desire to participate in training and professional development
  • Ability to perform well in a fast-paced working environment

 

How to Apply:

All candidates should Email their applications and updated CVs to hr@nexusgreen.com. The title of the job you are applying for and your name should be the subject of your email and also the Name of your application and CV.

 

Deadline: 15th March 2022

 

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