Customer Service Jobs – Twill Customer Success Partner –

  Business Administration Jobs in Uganda, Customer Service Jobs, Finance Jobs in Uganda, Procurement and Logistics Jobs in Uganda

Job Title:   Twill Customer Success Partner    

Organisation: Maersk

Duty Station:  Kampala, Uganda

 

About US:

A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.

 

Job Summary:  We are currently looking to hire a candidate to take up the new and exciting role as Twill Customer Success Partner in Uganda.

 

He/She will be the essence of customer centricity by not only selling the Twill value proposition to new potential customers but also taking excellent and pro-active care of them once they are onboard and growing them by always knowing their next need. The purpose is to win new customers, optimise retention and grow revenue and to do it in a digital first way: always focus on enabling customers to self-serve. Work closely with Engagement Managers to ensure a smooth transition of customer ownership.

 

Key Duties and Responsibilities:

  • Manage and support shipments and the needed actions throughout shipment lifecycles of our customers – all the way from booking and until cargo lands safely at destination premise.
  • Onboard customers into the Twill Platform and ensure they know how to operate and manage their shipments including the related actions needed in the milestone overview.
  • Be available to customers when things falls out of the happy flow, help ensure we do our absolute best to get it back on track with minimum negative consequences to customers.
  • Pro-actively support the customer to use self-service functions to build trust and operational confidence with the customer in using the features on Twill.net
  • Use improvement mindset to take note of recurrent issues, with the intention of finding structural solutions to avoid facing the same issues again.
  • Support in the follow-up of marketing generated leads and logging activities in Salesforce with the aim of acquiring new customers through an office-based approach.
  • Build relationships with customers where possible to support providing best value for money when using Twill (example, process improvements like routing optimization etc.)
  • Drive upselling efforts to simplify the supply chain for customers and to create loyalty hooks to help retaining customers to Twill.
  • Collaborate with Twiller’s around the world in creating good relationships that will support the good resolution of issues when they occur, and when they need support from abroad.




Qualifications, Skills and Experience:

  • Four years of Customer Service/Commercial experience within the Logistics and Service industry.
  • Can-do attitude
  • Innovative and free-thinking
  • Helpful and proactive
  • Commercially minded (selling)
  • Improvement focused
  • Self-service minded
  • Digital Savvy
  • Self driven and ambitious
  • Team-player

 

How to Apply:

All candidates should send their applications online at the link below.

 

Click Here

 

Deadline: 18th March 2022

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs

,