Branch Manager Jobs – Ustawi Microfinance Limited (Ustawi)

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Job Title:   Branch Manager    

Organisation: Ustawi Microfinance Limited (Ustawi)

Duty Station:  Kampala, Uganda

Reports to: The MD / CEO

 

About US:

Ustawi Microfinance Limited (Ustawi) is an Islamic Microfinance Institution that aims to serve low-income women micro-entrepreneurs living in peri-urban and rural communities in Uganda with sharia-compliant, interest-free microcredit and micro-insurance products. Licensed in 2021, Ustawi is a Non-deposit-taking Institution regulated by Uganda Microfinance Regulatory Authority (UMRA) under the Tier 4 Microfinance Institutions and Money Lending Act, 2016.

 

Key Duties and Responsibilities:

  • Branch Growth & Profitability (Branch business growth): Lead all effort at the Branch level to grow quality loan portfolio through enhancing sales, keeping up to date with changes and developments in the branch’s local market, preparation of branch business development plan, as well as service standards so as to efficiently acquire, manage and retain customers.
  • Reporting: Undertakes day-to-day reporting on all branch administrative and business growth aspects to the respective stakeholders. Reports on sales growth, customer service, client relationship management, product performance, non-compliances to internal processes, staff adherence to attendances, KYC among others.
  • Verification of branch transactions (petty cash, vault cash/mobile money, loan disbursements, insurance limits, etc).
  • Management of Vault: Together with the Branch Accountant and in the exercise of dual control standards, takes charge of vault in terms of cash in and cash out, balancing vault, overall cash custody in compliance to internal control processes and procedures of Ustawi.
  • Embedding service: Drives a customer-centric culture at the branch focusing on providing a high quality customer experience through: Creation of warm & welcoming environment, building strong network of relationships, monitoring service provider service level agreements for all branch works and treatment of all customers fairly in accordance with the financial consumer protection guidelines.
  • Risk & Controls Management: Maintains a culture that emphasizes the importance of a sound risk and control environment by ensuring adherence to Credit policies and procedures at all times at the branch (i.e. in operations, cash management, and customer service) and implementing measures aimed at guaranteeing an effective and efficient branch
  • Oversees the implementation of the internal control systems, ensuring the smooth running of the business and safeguarding the institution’s assets. Follow up to close any audit findings.
  • Chair of Branch Credit committee: Responsible for appraising branch loans (Credit committee) and escalating those above the branch limit to Head Office credit committees in accordance with Ustawi’s credit policies and procedures.
  • Branch Budget Management: Participates in budgeting for the branch in terms of operations, customer service, employees, administration and sales.
  • Team supervision: Takes full responsibility for guiding of all direct reports, focusing on all aspects of sound people management e.g. Coaching, On-the-job training, Development, Performance Management, compliance to set standards and Employee engagement.
  • Any other duties as may be assigned from time to time




Qualifications, Skills and Experience:  The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  • University Degree in Economics, Accounting, Business Administration;
  • Related experience of at least 3 years an advantage (e.g. Working as a loan officer, Credit Supervisor)
  • Must have the ability to lead teams and deliver branch targets.
  • Must have demonstrated maturity and self-driven.
  • Must be creative and quick at making sound decisions that will grow the Branch.
  • Determined personality with initiative, perseverance, and the ability to motivate and manage a team
  • Capability and willingness to take responsibility and highly developed sense of rectitude
  • Ready to comply and live in accordance with the organization’s Ideals and Core Values
  • Be proficient in Microsoft office applications
  • Able to plan and manage finances, including a basic understanding of accounting.
  • Be a good trainer, facilitator, mentor, and coach
  • Very good communication and marketing skills

 

How to Apply:

All suitably qualified and interested applicants should send their application letters and CVs to info@ustawimicrofinance.ug and copy ustawifin1@gmail.com indicating the position applied for in the subject line of the email.

 

Deadline: 22nd March 2022.

 

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