Job Title: Special Flights & Charters Coordinator
Organisation: Uganda National Airlines Company Limited
Duty Station: Entebbe, Uganda
Reports to: Ground Operations Manager
About US:
Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019.
Job Summary: The Special Flights & Charters Coordinator will coordinate all special flights comprising of VVIP, VIP, and all types of charter flights, including full freighters, and ensure adequate preparation and communication.
Key Duties and Responsibilities:
- Identify and follow up on all ad-hoc requests for ground handling services and ensure all receive the immediate and appropriate response.
- Liaise with Ramp Services, Passenger services, or Dispatch for appropriate answers to clients when necessary.
- Coordinate with other required Service providers like hotels, Fuellers, Caterers, and CAA (Marshalls, Permits office, and VIP) and make appropriate decisions when necessary.
- Follow up flight handling reports, customer complaints and extraordinary requests to ensure customer satisfaction and experience.
- Attend client meetings and VIP meetings organized by CAA and any other stakeholders.
- Compile and update an appropriate list of VIP/ charter clients with complete /accurate addresses and references for billing purposes. Liaise monthly with finance for financial credibility of invoice clients.
- Ensure invoices are raised promptly, accurately, and correctly to ensure smooth transactions and follow-up.
- Compile a monthly did fly/ sales returns and forward to the finance department and all related charter statistics.
- Supervise and guide the special flights’ team. Initiate disciplinary action when necessary for correction measures whilst liaising with the HR Department.
- Perform flight planning, messaging, and other load control activities with the team assigned where necessary.
- Control and safeguard company assets allocated to the special flights’ team office.
- Any other duties assigned from time to time.
Qualifications, Skills and Experience:
- The applicant for the Uganda Airlines Special Flights & Charters Coordinator job must hold a Bachelor’s degree in a relevant discipline from a recognized university/Institution.
- Five years of experience in a supervisory position, preferably in Airport operations.
- Ability to cope with pressure and should be flexible, full of initiative, and assertive.
- Experience in Aviation security, dangerous goods, and safety management systems.
- Demonstrable experience in planning, marketing, negotiation, and customer care.
- Load control knowledge will be an added advantage.
- The applicant should have worked in a charter section with experience in Airline or handling operations.
How to Apply:
All candidates who wish to join Uganda Airlines in this capacity should apply online at the link below.
Deadline: 3rd March 2022
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