Service Quality and Compliance Supervisor Job Careers – KCB Bank Uganda

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Job Title:     Service Quality and Compliance Supervisor

Organisation: KCB Bank Uganda

Duty Station:   Uganda

Reports to: Manager Service Quality and Compliance

 

About US:

KCB Bank Uganda which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks. Currently KCB Bank Uganda has 14 branches complemented with 16 ATMs spread on Kampala Road, Commercial Plaza, Ben Kiwanuka, Luwum Street, Oasis Mall Sixth Street, Arua, Elgon Masaba, Fort Portal, Gulu, Hoima, Lira, Mbarara and Jinja that offer trade financing, corporate and retail banking services to customers

 

Job Summary:  The Service Quality and Compliance Supervisor will be responsible for supporting the branch’s customer satisfaction agenda through providing operational efficiency in accuracy of transactions and maintenance of agreed transaction TAT whilst in compliance with laid down policies and procedures.

 

Key Duties and Responsibilities:

Operational efficiency:

  • Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines in processing of transactions.
  • Ensure support to the MSQC to achieve timely resolution of all operational audit issues at the branch.
  • Ensure adherence to approval limits for processed transactions.

Service quality:

  • To offer seamless customer satisfaction through operational efficiency/accuracy and acceptable turnaround time on all transactions.
  • Timely customer complaint resolution so as to ensure seamless customer experience.

Branch administration:

  • Provide supervisory support and continuity to the Manager Service Quality and Compliance.
  • Coach, train and develop skill sets of direct reports.
  • Ensure that branch service providers are properly introduced, verified and monitored.

Business growth:

  • Generate and give leads to the Branch sales team from daily transactions or engagements to support business growth.

Daily Responsibilities: The Most Typical

  • Carry out all branch internal/suspense and expense accounts reconciliation and ensure that items are resolved at all times as guided by reconciliation procedures.
  • Monitor and implement adherence to all defined authorization and/or cash holding limits as well as other communicated limits within the branch.
  • Perform custodial duties as stipulated by Standard Operating Procedures.
  • Ensure timely authorization of customer transactions and collection of all revenue due to the Bank.
  • Ensure timely call over of all branch transaction reports, immediate corrections of errors and appropriate archiving of related documents.
  • Ensure proper cash management within the branch and maintain sufficient cash reserves within approved limits for daily transactions.




Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree from a recognized and reputable institution.
  • A Professional Qualification in Banking is an added advantage.
  • A minimum of three years’ relevant work experience in Teller, customer service, Back office, and sales.
  • Strong people management skills and thorough knowledge of banking products and services, including wider understanding of the general consumer banking universe.
  • Leadership capacity, including strong communications, negotiations, and interpersonal skills, with the ability to motivate staff.
  • Passion for Performance
  • Self-driven, flexibility, focus and attention to detail.
  • Open to new ideas in a rapidly changing Business environment.

 

How to Apply:

All candidates who wish to join KCB Bank should apply online at the link below.

 

Click Here

 

Deadline: 7th February 2022

 

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