Relationship Manager – Work Place Banking Employment Opportunity – Housing Finance Bank

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Job Title:   Relationship Manager – Work Place Banking   

Organisation: Housing Finance Bank

Duty Station:  Kampala, Uganda

Reports to: Manager Work Place Banking

 

About US:

Housing Finance Bank, is a Commercial Bank and the leading provider of housing finance solutions with a vision to be the preferred consumer and business bank with a focus on housing finance.

 

Job Summary:  The Relationship Manager – Work Place Banking is accountable for acquiring, managing and sustaining a portfolio of schemes, of companies and institutions, that have signed up for scheme banking and personal financing solutions for their employees, managing consistency, risk, quality of operational service and turn-around time. The incumbent will be responsible for ensuring that the Bank realizes value from portfolio of schemes by increasing market share, increasing product holding by employees in the respective schemes and maximizing schemes penetration.

 

Key Duties and Responsibilities:

  • Act as a contact for the Schemes and undertake appropriate promotional, loyalty and public relations activities in the schemes. This includes coordinating communication to the schemes on service standards, pricing, relationship team contact points and any product changes
  • Work with the personal banking team & Branch Managers including Relationship managers and Sales Coordination to drive delivery of targets through the Schemes value proposition.
  • Work closely with the credit operations team to ensure timely invoicing and repayment of loans taken as well as Identify and follow up with Branches on any non-repayment cases in the schemes portfolio
  • Ensure excellent business relationships are in place with all internal and external stakeholders, so as to achieve optimum value
  • Manage the respective Schemes’ customer complaints and resolution with the Branches
  • Research, review and recommend product or process changes for personal credit in line with customer needs and market changes
  • Monitor and ensure adherence to risk service standards
  • Identify and implement opportunities for cross selling different products to employees in respective schemes
  • Monitor loans in the scheme and Non scheme portfolio and ensure that they are performing in line with set targets and approved terms and conditions
  • Prepare scheme / non scheme performance reports to all stake holders for review in accordance to set targets detailing the performance progress.
  • Handle customer queries and complaints and resolve them in a timely manner and escalate any unresolved queries in the shortest time possible
  • Support all personal loan applications and company vetting documentation from branches that may require approval for reasons within acceptable risk margins.
  • Actively participate in the training and coaching programme of the Bank for sales officers and make reports in line with the performance management frame work.
  • Any other duty as maybe assigned by the bank




Qualifications, Skills and Experience:

  • The ideal candidate must hold a Business degree in finance, Commerce, Business Administration, Economics, Statistics, management or any relevant field.
  • Possession of a Certified banking qualification or master’s degree in a relevant field would be an added advantage.
  • Relevant Practical training in personal banking product management.
  • At least three years of experience in a Banking or similar environment of which 2 must be in a Sales, Schemes and people management function.
  • Excellent understanding of the Bank, its strategy and all of its Banking services.
  • Solid and proven credit skills with relevant business experience and acumen.
  • Must have critical thinking, analytical, attention to detail and problem-solving skills.
  • Good verbal and written communication skills
  • Must have an in-depth understanding about personal banking product features, pricing, benefits, positioning, design and promotions.
  • Advanced, computer literacy, numerical skills and statistical skills.
  • Interpersonal relationship skills, Assertive, “self-starter” personality that is energetic and a natural net worker;
  • Team player, ability to work under pressure, and in position to exercise excellent judgment.
  • Ability to build functioning working relationships across organizational, corporate, and cultural boundaries.
  • Ability to demonstrate positive image and role model HFB’s values and leadership behaviours.
  • Must be a person of impeccable integrity.

 

How to Apply:

All interested candidates should submit their applications with a recent CV, copies of all academic transcripts, certificates and testimonials, daytime telephone contact, postal and email address and three competent referees to:

 

Chief Human Resources Officer,

Housing Finance Bank,

Investment House

Plot 4 Wampewo Avenue, Kololo

 

Please take note that all applications should be sent by email to: Recruitment@housingfinance.co.ug

 

NB: Do not hand deliver your application. Only shortlisted candidates will be contacted and any form of canvassing will lead to automatic disqualification

 

Deadline: Thursday, 17th February 2022 by 5:00pm

 

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