Oil Company Jobs – Card Manager – Vivo Energy (Shell)

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Job Title:   Card Manager

Organisation: Vivo Energy (Shell)

Duty Station:  Kampala, Uganda

 

About US:

Vivo Energy is the company behind the Shell brand in Africa and is jointly owned by Vitol, Helios Investment Partners and Shell. Vivo Energy plc, commonly referred to as Vivo Energy, is a downstream petroleum company with its headquarters in the Kingdom of the Netherlands. It maintains subsidiaries and operations in 16 countries across Africa that encompass the supply, storage, distribution, and retail of a range of petroleum products.

 

Key Duties and Responsibilities:

  • Ensure that Cards department is managed within standards set under Card controls and aligned to workflow and enforce adherence to set standards.
  • Link for communication between the customer and Vivo Energy Uganda(VEU)
  • Attend to all matters escalated in relation to Card services from the Cards Administrator and elsewhere in the business.
  • Card Manager ensures monthly updates to central team and projects initiated by the central team.
  • Provide cross-functional interface between CoBs (Marketing/Retail/Finance)
  • Provide support to CoB initiatives, benchmarking and scenario building expertise in support to decision making.
  • Offer support to retailers in dealing with commercial clients
  • Cards manager to confirm and check that retailer reports are processed and all queries on concerns from retailers are addressed either internally or externally.
  • Card Manager will recruit customers and drive sales initiatives focusing on achieving set targets by setting a robust and realistic SPANCOP(Suspect, Prospect, Approach, Negotiations, Close, & Order)
  • Focus on relationship building with customers and create platforms as part of sales initiative
  • Card Manager to confirm monthly submissions and to prepare VEU for expected audits and reporting
  • Cards manager to stay updated on all changes within legislation of payment systems
  • Ensure that invoices for post paid card customers are delivered electronically timely each month.
  • Maintain a record of KYC(Know Your Customer) documents for all Card Customers.
  • Communicate to all stakeholders on issues and activities so as to ensure their active and timely support and participation in business activities
  • Make sure that the Card Centre is managed within standards set under Card controls and aligned to workflow
  • Confirm and sign off all monthly reconciliations between SAP/JDE and Petroplus
  • Monitor and support Cards Field Based Account Manager(FBAMS) with management of accounts
  • Mentoring and guiding cards team
  • Monitor compliance of PSL team to agreed standards and Service Level Agreement(SLA)
  • Ensure that all service requests completed by PSL are validated for accuracy and completeness.





Qualifications, Skills and Experience:

  • The ideal candidate must hold a degree in Sales & Marketing or related field
  • At least five years’ experience in Card Administration, two of which should be at managerial level
  • Detailed oriented and ability to manage several projects simultaneously.
  • Extensive experience working with team members of various backgrounds.
  • Must possess a high level of professionalism and integrity.
  • Outstanding communication and results driven.

 

How to Apply:

All applicants should apply online at the link below.

 

Click Here

 

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