Head of Alternate Channels & Cards Employment Opportunity –  I&M Bank Uganda

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Job Title:   Head of Alternate Channels & Cards  

Organisation: I&M Bank Uganda

Duty Station:  Kampala, Uganda

 

About US:

I&M Bank is a leading banking and insurance group in Eastern Africa with a presence in Kenya, Mauritius, Rwanda, Tanzania and Uganda. I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence.  The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.

 

Job Summary:   The Head of Alternate Channels & Cards will actively undertake execution of the digital banking and cards strategy in line with the regulatory framework to drive adoption of the products, foster channel utilization and business growth goals through innovation, superior relationship management, various sales initiatives, monitoring and support of the channels.

 

Key Duties and Responsibilities:

  • Plan, execute and monitor the digital banking and cards business growth, distribution and expansion strategy.
  • Product development and enhancement of existing channels and cards to meet the changing customer needs and provide the best customer experience.
  • Carry out business risk assessment and institute controls to mitigate the risks, monitor compliance and safe operations of the channels and cards.
  • Manage relationships based on service level agreements with partner vendors, service providers, bank agents and merchants.
  • Manage performance and productivity of both line staff and bank agents or merchants as per set performance targets.
  • Support business units in identification and recruitment of quality agents, coordinate joint sales and marketing initiatives.
  • Implement a training and products knowledge management program for bank staff, clients, agents and merchants.
  • Work closely with other departments and vendors for an end-to-end integrated governance of day-to-day operations of the cards and digital banking channels.
  • Attain the target NPS score in as far as customer experience is concerned by adequately managing customer queries and complaints in line with the customer service standards of the bank.
  • Evaluating processes and procedures from time to time in order to develop more efficient operations, compliance, better controls and customer experience.
  • Closely monitor the market for dynamics on customer behavior, competition, policies and regulations.
  • Projects Management.

 

Key Performance Indicators

  • Active clients enrolled and utilizing the Channels and cards
  • Transaction volumes and value processed through the Channels and cards
  • Income generated from the cards and digital banking channels.
  • Net Promoter Score
  • Revenue achievement as per set targets




Qualifications, Skills and Experience:

  • The applicant must be a graduate in a business or IT related programs.
  • Four or more years of experience in banking.
  • Exposure to alternative digital banking channels, product development, sales and operations.
  • Customer focus
  • Strategic decision making
  • Good presentation skills
  • Good written and oral communication skills
  • Team player that motivates and educates others
  • Projects and stake holder’s management.

 

How to Apply:

All candidates should apply online at the link below.

 

Click Here

 

Deadline: 18th February 2022

 

NB: Only shortlisted candidates will be contacted.

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

 

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