Fresher ICT Support Associate Job Opportunities – Aga Khan Education Services (AKES)

  Information Technology (IT) and Data Jobs in Uganda

Job Title:   ICT Support Associate (Fresher Jobs)   

Organisation: Aga Khan Education Services (AKES)

Duty Station:  Kampala, Uganda

 

About US:

Aga Khan Education Services (AKES) currently operates over 200 schools and advanced educational programmes that provide quality pre-school, primary, secondary, and higher secondary education services to students in Pakistan, India, Bangladesh, Kenya, the Kyrgyz Republic, Uganda, Tanzania, and Tajikistan. AKES, operates schools from Pre–School to High School and offers the British National Curriculum (BNC), International General Certificate of Secondary Education (IGCSE), international Baccalaureate Diploma Programme (IBDP) and the Uganda National Primary and Secondary curriculum.

 

Job Summary:  The ICT Support Associate will work closely with the ICT Associate . He/ She will assist in the general maintenance of computer software and hardware equipment, trouble shooting and solving of identified technical problems, provide help desk services to staff.

 

Key Duties and Responsibilities:

  • Provide first level of technical support to the users of all ICT services (including information systems) available at AKES schools and offices in Uganda.
  • Keeping constant communication with line managers regarding: ICT incidents, service downtimes, projects progress and all IT matters at schools and offices in Uganda
  • Assist in the implementation and support of all ICT initiatives and information systems
  • Assist in the implementation of ICT policies and Standard Operating Procedures
  • Ensure timely installation, configuration and maintenance of ICT hardware, software and network equipment
  • Assist schools in identifying and quantifying ICT needs
  • Maintain updated inventory records for ICT hardware, software and network equipment
  • Ensure regular updates to operating systems and antimalware solutions for all computers
  • Ensure preventive maintenance and service of ICT equipment
  • Ensure timely troubleshooting and repair of faulty ICT equipment, liaise with respective departments and external service providers for resolution of technical issues
  • Provide technical training to the users of ICT services as and when required




Qualifications, Skills and Experience:

  • The applicant must hold a bachelor’s degree in Information Technology (IT), Computer Science or related field from a reputable organization.
  • Relevant certifications would be an added advantage.
  • All-round IT skillset required; network infrastructure, hardware, software, information security.
  • Ability to administer and use information systems.
  • Good communication skills (English language).
  • Ability to work well in teams.

 

How to Apply:

All candidates should apply online at the link below.

 

Click Here

 

Deadline: 7th March 2022

 

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