Job Title: Global Call Centre Agent (6 Job Opportunities)
Organisation: Uganda National Airlines Company Limited
Duty Station: Entebbe, Uganda
Reports to: Call Centre Supervisor
About US:
Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019.
Job Summary: The Global Call Centre Agents will support the customer care and service function of Uganda Airlines.
Key Duties and Responsibilities:
- Handling Customer inquiries via the call center and emails: Answering questions regarding dates, prices, and availability of flights.
- Issuing flight tickets using the computer reservations system,generating receipts for the passengers, and follow up with them in a timely manner.
- Resolve customer complaints in line with UR customer care guidelines to ensure they remain satisfied.
- Represent the Airline to its passengers and assist passengers—communication to customers and updating the customer database to enrich the Airline’s Database.
- In charge of customer inflow and queue management.
- Participate in marketing campaigns to create awareness of Uganda Airlines’ product offerings.
- Develop and implement higher Customer retention strategies
- Uphold the brand values of UR: Honesty, Integrity, Reliability, Professionalism, and Hospitality.
- Perform other duties as assigned by the supervisor
Qualifications, Skills and Experience:
- The applicant for the Uganda Airlines Global Call Centre Agent job must hold a Bachelor’s degree and IATA Certification.
- A minimum of three years of experience working in a Travel Agency.
- Demonstrable knowledge of working with Amadeus System.
- Knowledge of another international language is an added advantage.
- Ability to work under pressure in an evolving environment for extended hours.
- Experience in an air commercial cargo and logistics environment is an added advantage.
- Possession of basic numerical skills.
How to Apply:
All candidates who wish to join Uganda Airlines in this capacity should apply online at the link below.
Deadline: 3rd March 2022
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline