4 Customer Experience Executive Job Opportunities – Uganda Airlines

  Business Administration Jobs in Uganda, Customer Service Jobs, Finance Jobs in Uganda, Sales and Marketing Jobs in Uganda

Job Title:    Customer Experience Executive (4 Job Opportunities)

Organisation: Uganda National Airlines Company Limited

Duty Station: Entebbe, Uganda

Reports to: Customer Experience Supervisor

 

About US:

Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019.

 

Job Summary:   The Customer Experience Executive will support the customer service function of Uganda Airlines at the Airport.

 

Key Duties and Responsibilities:

  • Helping passengers check-in and luggage handling for flights in line with local, international, and regulatory guidelines
  • Resolve customer queries in line with Uganda Airline guidelines.
  • Customer information support; Informing passengers of any changes or delays regarding flights.
  • Helping passengers aboard the plane when stationed at a boarding gate: Announcing when the boarding process begins; checking passengers’ boarding passes and passports before boarding.
  • Maintain an up-to-date database of clients’ information and documentation.
  • In charge of passenger inflow and queue management.
  • Participate in marketing campaigns to create awareness of Uganda Airlines’ product offerings.
  • Going the extra mile. Helping passengers with special needs, such as low or limited mobility, unaccompanied minors, or passengers traveling with pets.
  • Responsible for proper arrangement and layout of the front office to ensure a good ambiance.
  • Assist in preparation and completion of all paperwork associated with the aircraft movement
  • Uphold the brand values of UR: Honesty, Integrity, Reliability, Professionalism, and Hospitality
  • Other duties as assigned by the supervisor




Qualifications, Skills and Experience:

  • The applicant for the Uganda Airlines Customer Experience Executive job must hold a Bachelor’s degree from a recognized institution/university in any field.
  • Five years of experience in a similar role with a reputable organization in the service sector.
  • Knowledge of another international language is an added advantage.
  • Experience in an air commercial and logistics environment is an added advantage.
  • Possession of basic numerical skills.
  • Excellent customer Care skills -Customer-centric with a commitment to deliver.
  • Able to work well under pressure and with minimum supervision for extended hours.

 

How to Apply:

All candidates who wish to join Uganda Airlines in this capacity should apply online at the link below.

 

Click Here

 

Deadline: 3rd March 2022

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs

,