Job Title: Customer Experience Executive (4 Job Opportunities)
Organisation: Uganda National Airlines Company Limited
Duty Station: Entebbe, Uganda
Reports to: Customer Experience Supervisor
About US:
Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019.
Job Summary: The Customer Experience Executive will support the customer service function of Uganda Airlines at the Airport.
Key Duties and Responsibilities:
- Helping passengers check-in and luggage handling for flights in line with local, international, and regulatory guidelines
- Resolve customer queries in line with Uganda Airline guidelines.
- Customer information support; Informing passengers of any changes or delays regarding flights.
- Helping passengers aboard the plane when stationed at a boarding gate: Announcing when the boarding process begins; checking passengers’ boarding passes and passports before boarding.
- Maintain an up-to-date database of clients’ information and documentation.
- In charge of passenger inflow and queue management.
- Participate in marketing campaigns to create awareness of Uganda Airlines’ product offerings.
- Going the extra mile. Helping passengers with special needs, such as low or limited mobility, unaccompanied minors, or passengers traveling with pets.
- Responsible for proper arrangement and layout of the front office to ensure a good ambiance.
- Assist in preparation and completion of all paperwork associated with the aircraft movement
- Uphold the brand values of UR: Honesty, Integrity, Reliability, Professionalism, and Hospitality
- Other duties as assigned by the supervisor
Qualifications, Skills and Experience:
- The applicant for the Uganda Airlines Customer Experience Executive job must hold a Bachelor’s degree from a recognized institution/university in any field.
- Five years of experience in a similar role with a reputable organization in the service sector.
- Knowledge of another international language is an added advantage.
- Experience in an air commercial and logistics environment is an added advantage.
- Possession of basic numerical skills.
- Excellent customer Care skills -Customer-centric with a commitment to deliver.
- Able to work well under pressure and with minimum supervision for extended hours.
How to Apply:
All candidates who wish to join Uganda Airlines in this capacity should apply online at the link below.
Deadline: 3rd March 2022
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