Job Title: Senior Manager Large Enterprise
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
Reports to: General Manager EBU
About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: To lead a Direct Sales team including Key Account Managers in driving the business Sales strategy and targets in key verticals through implementing robust customer acquisition and retention initiatives.
Key Duties and Responsibilities:
- To increase MTN Market share through segment growth, new account (Key Prospect conversion) as well as acquisition, development & maintenance of current accounts (Key Accounts – KA and Other Buying Accounts –OBA)
- To increase sales and usage of value-added services in the market place with specific reference to assigned sector/vertical.
- To develop and implement a sales plan to achieve budgeted sales.
- To maximize service levels to clients.
- To build strong relationships with existing and new customer base.
- To manage, develop and discipline were necessary staff in the assigned sector.
- Develop and implement MTN sales strategy in line with overall Company Business Plan
- Introduce and implement initiatives that are targeting Improvement in customer satisfaction and retention levels.
- Drive the MTN Business strategy for penetrating of competitor accounts to increase MTN market share with specific reference to the Government sector.
- Manage the implementation of company policies and procedures regarding direct sales management.
- Introduce differentiators into the industry with special reference to the corporate sector
- Develop MTN Business ambitious strategy for new business development
- Develop and expand sales operations in the entire country by promoting out MTN’s products and services.
- Manage the performance and development of Account Managers, Administrators and sales engineers enhance their engagement levels and ensure maximization of their potential in generating business results.
- Develop and manage sales Budget with the mandate of maintaining customer satisfaction as well as customer retention and growth.
- Liaise with commercial teams to ensure that knowledge of new developments and offerings is disseminated to the sales team and that customer issues/problems are dealt with promptly and to the satisfaction of the customer.
- Carry out periodic segment reviews and make relevant and specific recommendations for improvement.
- Track sales regularly and generate periodic reports on sales volume growth and profitability of the sales activities within the business segment.
- Identify new sales opportunities and focus the sales effort to capitalize on such opportunities.
- Optimize sales and penetration into key accounts within the region
- Ensure that Sales Managers and Regional Managers receive the levels of support they require to operate efficiently and effectively
- Participate as members of cross-functional project team, as and when required.
Qualifications, Skills and Experience:
- The ideal candidate must hold a B. Com / Sales & Marketing / BBA/Engineering or equivalent.
- A Post graduate Degree or Diploma or Professional qualification in a business-related discipline is an added advantage
- More than 5 years in a fast-paced multinational company in a highly competitive industry dealing in semi-durable high-tech goods that require after-sales service.
- Experience in an ICT environment.
- At least 5 years’ experience in relationship management, sales and/or marketing role in a service industry.
- Business and Financial skills
- Excellent negotiation skills
- Excellent people skills
- Leadership skills
- Strategic and analytical skills
- Management skills
- Planning
- Reviewing
- Motivating
- Coaching
- Performance management
- Communication skills
- Budgeting and budgeting principles
- Presentation skills
- Financial and margin management skills (Risk management)
- Integrity
- Creativity
- Persuasiveness
- Team player
How to Apply:
All interested candidates who wish to join MTN Uganda should apply online at the link below
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