Call Center Interpreter Non-profit Jobs – Church World Service (CWS)

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Job Title:   Call Center Interpreter   

Organisation: Church World Service (CWS)

Duty Station:  Kampala, Uganda

 

About US:

Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

 

Job Summary:  The Call Center Interpreter is responsible for providing interpretation services at the RSC Africa Call Center, and translating written materials into the key languages of our refugee populations.

 

Key Duties and Responsibilities:

  • Maintains high performance standard based on a thorough knowledge of and adherence to established RSC Africa, CWS/IRP, DOS/PRM, USCIS, and UNHCR policies and procedures regarding current refugee processing eligibility criteria and USRAP processing.
  • Maintains a high level of interpretation and translation language skill and ability for both inbound and outbound calls.
  • Provide accurate concepts and explanations with no additions or omissions, and according to conventions of established interpretation protocol.
  • Process and impart information swiftly, and relay intentions, emotions and tone in your interpretations.
  • Provide clear and exact translations of written materials, and interpretations of verbal communication from English to at least one of the following target languages: Somali, Congolese Kiswahili, Kinyarwanda, Kinyabwisha, Dinka, Massalit, Kinyamulenge, Kibembe, Tigrinya.
  • Provide interpretations of questions, answers, statements, arguments, explanations and other forms of verbal communication.
  • Rendering sight translations of documents and other written materials.
  • Imparting thought, purpose, spirit, emotions and tone of speakers from source language into target language.
  • Provide feedback and input to Call Center Representatives/ Supervisor on call quality and how to improve time for calls with interpretations.
  • Assist the Call Center Specialist with hiring of other minor language contract interpreters for outbound calls.
  • Assist Call Center Specialist with the training of CWS RSC Africa contract interpreters on tips and guides for effective call interpretation.
  • Completion of daily activity logs and other documentation.
  • Performs additional duties and special assignments as needed to facilitate the efficient operation of the Call Center at RSC Africa, and Programs in general.




Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s Degree required or four (4) years of paid work experience in lieu of a Bachelor’s degree. Required.
  • Valid certificate of accredited interpreting training, or training in interpretation services preferred.
  • Five years of  experience as an Interpreter preferred.
  • Written and verbal knowledge of at least one of the following main RSC Africa processing languages required. (Somali, Congolese Kiswahili, Kinyarwanda, Kinyabwisha, Dinka, Massalit, Kinyamulenge, Kibembe, Tigrinya).
  • Demonstrated ability to provide accurate and real time interpretation.
  • Excellent bilingual communication skills, both verbal and written.
  • Proficient with use of office equipment.
  • Outstanding listening, retention and note-taking skills.
  • Proficient enunciation and pronunciation skills, and pleasant, professional voice.
  • Proficient understanding of cultural sensitivity, and ability to collaborate with people from diverse cultural backgrounds.
  • Demonstrated computer skills for Microsoft Word, Excel, PowerPoint, and Internet.
  • Manage large and diverse workload under pressure with competing priorities.
  • Maintain the integrity of official records;
  • Analyze and solve complex problems and make sound decisions;
  • Work with minimal supervision.
  • Maintain a high performance standard with attention to detail;
  • Work independently and contribute to overall operations of RSC Africa;
  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
  • MUST be a Ugandan National.
  • Proficiency in English language is a requirement.
  • Ability to work in a multi-cultural environment required.
  • Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required

 

How to Apply:

All interested and qualified candidates should apply online at the link below

 

Click Here

 

Deadline: 10th February 2022

 

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