6 No Experience Mobile Banking Agent Job Opportunities – Uganda Central Co-operative Financial Services (UCCFS)

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Job Title:  Mobile Banking Agents for SACCOS (6 No Experience Job Opportunities)

Organisation: Uganda Central Co-operative Financial Services (UCCFS)

Duty Station:  Kampala, Mbarara, Mubende. Mbale, Uganda

 

About US:

Uganda Central Co-operative Financial Services (UCCFS) is a tertiary co-operative that provides financial and non-financial services to all types of Co-operatives (Apexes, Unions, SACCOs, RPOs, ACEs, and other primary Co-operatives) in Uganda.

 

Key Duties and Responsibilities:

  • Manage large numbers of outgoing & incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers





Qualifications, Skills and Experience:

  • The ideal applicant must hold a Diploma from a credible institution
  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively
  • English and one of the local languages namely; Runyakitala (Runyankole, Rukiga, Rutoro), Luganda Lusoga/Lugisu,Kiswahili, Ateso, Rufumbira, lukonzo, Acholi, Luo

 

How to Apply:

All suitably qualified and interested candidates should prepare a thoughtful cover letter, CV and send to info@uccfs.co.ug or deliver hard copies to: CEO, Uganda Central cooperative Financial Services Limited. UCA Building Plot 47/49 Nkrumah Road, Kampala

Please indicate the Job title on the email subject.

 

Deadline: 2oth January 2022 at 5:00pm

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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