Relationship Manager Home Loans Employment Opportunity – KCB Bank Uganda

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Job Title:     Relationship Manager Home Loans

Organisation: KCB Bank Uganda

Duty Station:  Kampala, Uganda

 

About US:

KCB Bank Uganda which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks. Currently KCB Bank Uganda has 14 branches complemented with 16 ATMs spread on Kampala Road, Commercial Plaza, Ben Kiwanuka, Luwum Street, Oasis Mall Sixth Street, Arua, Elgon Masaba, Fort Portal, Gulu, Hoima, Lira, Mbarara and Jinja that offer trade financing, corporate and retail banking services to customers.

 

Job Summary: The Relationship Manager Home Loans is accountable for the growth of the Bank’s mortgage business through sales, service and retention of a mortgage portfolio and ensure portfolio quality in line with the department’s targets and the Bank policies.

 

He/she will offer mortgage customers banking and financial advisory services to achieve sales performance against targets, examine growth opportunities, enable sales improvements & product mix development

 

Key Duties and Responsibilities:  

  • Maintain relationships with customers and ensure that services delivered meet client expectations.
  • Assess credit requests in conjunction with the credit department in line with the banks credit standards, policies, procedures, and practices and recommend action to the credit department and committee.
  • Initiate and coordinate development of action plans to penetrate new markets.
  • Perform, promote, and maintain the highest standards of customer service to maximize returns from existing relationships.
  • Develop and implement business growth strategies to grow the mortgage portfolio including developing direct customer contact and relationships with account holders.
  • Carry out sales visits to existing & potential top clients, identify sales leads, and report on your home loan portfolio.
  • Handle customer queries and complaints and resolve them in a timely manner and escalate any unresolved queries in line with the Customer Service Charter.
  • Any other duty as maybe assigned by the bank.




Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s Degree – Finance, Commerce, Business Administration, Economics, Statistics, management, or any relevant field.
  • Professional Qualifications
  • Master’s Degree
  • Relevant Practical training in business growth in the financial services sector.
  • At least three years of experience in a Banking or similar environment
  • Must have critical thinking, analytical, attention to detail and problem-solving skills.
  • Good communication skills both verbal and written.
  • Must have a good understanding of Mortgage financing with proven practical experience.
  • Advanced, computer literacy, numerical skills, and statistical skills.
  • Interpersonal relationship skills, Assertive, “self-starter” personality that is energetic and a natural net worker.
  • Team player, ability to work under pressure and in position to exercise excellent judgment.
  • The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
  • Ability to build functioning working relationships across organizational and cultural boundaries.
  • Takes clear accountability and focuses on delivery of broader sales targets.
  • Ability to demonstrate positive image and role model KCB’s values and leadership behaviors.
  • Must be a person of impeccable integrity.

 

How to Apply:

All candidates who wish to join KCB Bank should apply online at the link below.

 

Click Here

 

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