Fresher Service Management Analyst Jobs – ABSA Bank

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Job Title:  Service Management Analyst

Organisation: Absa Group Limited (formerly Barclays Bank UK)

Duty Station:  Kampala, Uganda

 

About US:

Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.

 

We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (Barclays Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.

 

Job Summary:  The Service Management Analyst will take ownership of Incident management processes analysis, providing guidance and support in coordinating Incident & Problem Management, Release Management and User Acceptance Testing for all bank system changes/enhancements. To provide incident, problem and change management insight through follow ups both In-country and with various support teams and provide periodic reporting on the same.

 

Key Duties and Responsibilities:

  • The prime responsibility is to take ownership of Incident management processes analysis, providing guidance and support in coordinating Incident & Problem Management, Release Management and User Acceptance Testing for all bank system changes/enhancements.
  • To provide incident, problem and change management insight through follow ups both In-country and with various support teams and provide periodic reporting on the same.





Qualifications, Skills and Experience:

  • The applicant for the ABSA Bank Service Management Analyst should hold relevant qualifications
  • Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)

 

How to Apply:

All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.

 

Click Here

 

Deadline: 24th December 2021

 

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