Job Title: Integrations Support Representative (Fresher Job Placements)
Organisation: Wave Mobile Money
Duty Station: Kampala, Uganda
About US:
Wave Mobile Money is building a cashless Africa – starting in Senegal, Cote d’Ivoire, Uganda & now in Mali. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave.
Job Summary: The integration team mission is to integrate all the bill payments our users want as soon as possible in the apps (Customer, agent, business) and maintain them. In detail, we should keep payments as reliable/available as possible, make sure that our business accounts are funded, and build a good relationship with our partners.
We’re looking for someone based in Uganda who is resourceful, determined, tenacious, diligent, and excited about getting things done. You’ll be responsible for handling our product operations.
Key Duties and Responsibilities:
- Make daily reconciliations
- Assist the support team in bill payments and other integration products
- Work flexible hours, on weekends, evenings, and statutory holidays if required to support the product team.
- Work closely with BizDev and engineers
- Be responsible for debugging, interpreting and analysing errors
- Escalate different issues to our engineers / Partners
- Contact partners when we’re facing downtime
- Process Telco invoices
- Write our daily notes about project activities
- Own different action plans
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree in IT or a related discipline
- At least two years of experience in a comparable position (Customer Service, Back Office)
- You might be a good fit if you
- Fluency in English and a local language. Swahili is an added advantage
- Speak English and Swahili
- Competence in SQL
- Love solving problems for our awesome customers
- Take initiative
- Are autonomous
- Worked in a Bank / Financial institution / Telco
How to Apply:
All Interested and qualified candidates should apply online at the link below.
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