Several Fresher Customer Care Associate Job Opportunities – Copia Global

Job Title:  Customer Care Associate (Several Fresher Job Vacancies)  

Organisation: Copia Global

Duty Station:  Kampala, Uganda

Reports to:  Customer care Supervisor.

About US:

Copia gives all consumers access to high- quality goods and services, regardless of their income level, access to technology or location. By harnessing mobile technologies, a network of last-mile Agents and proprietary logistics technology, Copia serves a high growth market that formal retail and e-commerce cannot penetrate.

Job Summary:  The Customer Care Associate will play a significant role in ensuring that we deliver our promise to our customers: We Make Living Easier – Every Day.

Key Duties and Responsibilities:  

• Handle all incoming customer communication from Copia Agents & Customers
• through phone, SMS, ticketing system {Fresh desk }, web chat and emails.
• Update Agents & Customers on delayed deliveries/and or non-deliveries with clear
• timelines on expected delivery timelines.
• Identify reasons behind service breakdowns during the customer journey {returns,
• agent unavailability, order cancellations} and attempt service recovery by calling
• affected Agents and Customers and offering proactive solutions.
• Escalate tickets within the organization through Fresh desk if they cannot be solved
• Regular calls to New Customers to get feedback as well as carry out product education.
• Make calls to potential customers to locate a Copia Agent nearest to them.
• Follow ups on Agent & Customer issues and ensuring timely feedback to all
• concerned parties on progress and resolution.
• Any other duties as may be given by your supervisor or Manager.

Qualifications, Skills and Experience:

• The ideal applicant must hold a Bachelor’s degree from an accredited college or university.
• Previous experience as a Telecom/Banking customer care associate/agent, marketing associate.
• Good data entry and typing skills.
• Ability to clearly communicate in English and Luganda.
• Ability to work in a fast-paced environment and in shifts including evening and weekend.
• Superior computer skills, including strong knowledge of Excel, Word and PowerPoint.
• Display exceptional interpersonal and active-listening skills as well as the ability to
• prioritize issues and respond accordingly.
• Commitment to Customer Experience.
• Customer-obsessed – You put the customer first in everything you do and are obsessed with creating a positive customer experience.
• Results oriented – You deliver results – end of story. You know what is needed and you make it happen.
• Fast paced – You have a sense of urgency and quickly move things forward. You know how to hustle.
• A team player – You proactively contribute to the team and always work well with others.
• Positive and fun – You are a joy to work with and you take learnings from everything you do.

How to Apply:

All suitably qualified and interested candidates Please send cover letter and resume to This vacancy has closed — applications are no longer acceptedApplications closedSee open jobs at Copia Global →

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