2 Relationship Officer Job Opportunities – Platinum Credit (U) Ltd

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Job Title:   Relationship Officers (2 Job Opportunities)

Organisation: Platinum Credit (U) Ltd

Duty Station:  Head Office -Kampala, Uganda

 

About US:

Platinum credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product available to formally employed persons working in the Private Sector. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.

 

Job Summary: Effective & efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business

 

Key Duties and Responsibilities: 

  • Develop and oversee relationships with clients to ensure top level service provided to clients
  • Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products
  • Consistent and frequent communication with clients providing complete, concise account information and guidance
  • Addressing customer concerns and complaints
  • Design and implement techniques for educating old and new customers on the benefits of existing and new products or services
  • Ensure assigned portfolio is performing as per company’s set targets
  • Ensure retention of customers with at least 40% of repeat business from assigned portfolio
  • Ensure collections performance target of 90% and above for your portfolio
  • Any other duties as may be assigned from time to time by management.





Qualifications, Skills and Experience:

  • The ideal candidate must hold a Bachelor’s Degree in a relevant field.
  • At least one year experience in a similar position/ any other collections related role preferably in financial institution.
  • Ability to work under pressure.
  • 22-35 Years of age
  • Male candidates are encouraged to apply.
  • Computer knowledge.
  • Excellent numerical and analytical skills.
  • Excellent interpersonal and communication skills.

 

How to Apply:

All suitably qualified candidates submit your application, detailed CV and testimonials to the Email address below;

The Human Resource Manager;

Platinum Credit (U) Ltd

Email to: careers@platinumcredit.co.ug

 

Deadline: 30th November, 2021 at 05:00pm.

 

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