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Job Title:    Field Operations Manager (2 Job Careers)

Organisation: Global Alliance for the Advancement of Refugees and Migrants

Duty Station:  Kampala, Uganda

Reports to: Country Coordinator, Programs

About US:

Global Alliance for the Advancement of Refugees and Migrants is a registered NGO whose mission is to ensure the political, educational, social, and economic equality of rights of all persons and to eliminate all forms of injustice and discrimination by ensuring that refugees and migrants access rights to which they are entitled under the international law.

Job Summary:  Acting as our field Lead, the Field Operations Managers will be in charge of site offices in Yumbe specifically focusing and managing our activities in Bidi-Bidi refugee settlement and Kyegegwa area, championing our field operations for Kyaka II refugee settlement.

The Field Operations Manager leads our field operations in the assigned area including being the in-charge of our field office in the respective area. She/he is responsible for supporting and coordinating timely and high-quality program implementation, with a specific focus in ensuring effective functionality of all the support functions of the programs in the area. He/she supports the operational teams in the field site, ensuring that the Kampala office is kept abreast of issues regarding adherence to agreed work plans and reporting schedules as well as full compliance to the organisation’s policies in the areas of Finance, HR, Supply Chain, Security and ICT.

You will provide administrative oversight over all program staff, ensuring that Program Coordinators and the Country Coordinator of Programs are kept abreast of issues pertaining to day to day program implementation and client responsiveness. And, ensuring that Global Alliance for the Advancement of Refugees and migrants is effectively represented in all events, as well as oversee day to day management of staff safety and security during all phases of operations.

You will provide administrative oversight over all program staff, ensuring that Program Coordinators and the Country Coordinator of Programs are kept abreast of issues pertaining to day to day program implementation and client responsiveness. And, ensuring that Global Alliance for the Advancement of Refugees and migrants is effectively represented in all events, as well as oversee day to day management of staff safety and security during all phases of operations.

Key Duties and Responsibilities: 

• Will together with Program Coordinators, develop focused operational plan to support the program activities and growth. In close collaboration with Program Coordinators and finance, review the operations master budget, to include key operational activities and assets within donor requirements.
• Monitor all staff in the field site to know and understand our organisation’s field and HR policies including our Standards for professional conduct. Initiate, document and address breaches of policy and disciplinary issues in coordination with the HR Coordinator in a professional manner and in line with the letter and spirit of the relevant policy.
• Supervise all staff in performing their duties efficiently and in a timely manner. Monitor the achievement against staff performance management.
• Oversee day-to-day implementation of all projects, providing constructive supervision to the program Coordinators to implement, monitor, and evaluate work plans as agreed with the country Coordinator of Programs and technical staff.
• Chair the monthly review meetings with the field staff to address any over/under expenditure issues through jointly developed corrective plans. Support integration across programs, facilitating regular coordination meetings and promoting active collaboration across sectors.
• Work closely with Program Coordinators to implement our client responsiveness initiative. You act as the focal person at field site for managing Global Alliance for the Advancement of Refugees and migrants’ client feedback register. Actively participate in grant meetings, sharing support needs with the operations and program teams in our head office in Kampala.
• In close collaboration with technical teams, offer support in proposal development efforts, including assessments, program design, and budgeting. Ensure key support needs are budgeted for in new proposals and contribute to and review budgets to ensure that they are reasonable and sufficient to cover operational needs.
• Review appropriate M&E activities carried out regularly by programs and operations staff in all sectors (data collection & analysis, monitoring of progress against established work plans). In close collaboration with the M&E Lead, initiate the process of identifying gaps in M&E systems and make recommendations for improvements.
• Monitor that all project activities are consistent with established best practices and the organisation’s program framework principles. Monitor all staff and ensure proper understanding of organisation‘s security regulations.
• Document and address breaches of policy and disciplinary issues in coordination with the Country Coordinator, programs and, Legal and Compliance Head.
• Monitor the security situation, attend security meetings and inform the Country Coordinator, programs and, Legal and Compliance Head where appropriate, of developments through submission of accurate weekly and where needed ad-hoc security and incident reports.
• Participate in the review and update of the country Security Management Plan. Assist the Country Coordinator of programs in developing field specific Contingency Plans, Evacuation Plans and SOPs.
• Represent the organisation with District Local Government (administrative, sectoral and security officials), non-state actors, beneficiaries, communities, UN agencies, NGOs, and donors at site level. Engage and or delegate to program staff for sector representation as appropriate.
• Upon request by Kampala office, organize and facilitate field visits for stakeholders interested in the organisation’s response. Coordinate field activities with relevant officials and other humanitarian agencies. Develop regular reports to keep partners and stakeholders informed of our activities.
• Serve as one of the Strategy Assembly members by actively participating in any HQ-led meetings and discussions and disseminating to the country program.
• Continue to act as one of the lead Gender Equality (GE) Champions, working closely with the Kampala office and other organisation’s GE champions.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree in Sociology, Organisational psychology, Community Based rehabilitation, Development Studies or Social Sciences related field.
• Prior experience working with humanitarian organisations in conflict and or refugee settings.
• Familiarity with project management processes, a MUST
• Ability to work under own initiative/ pro activity
• Proven and strong Brand/Communications experience
• Experience in managing tight budgets.
• Very good communication, diplomatic and interpersonal skills.
• Resilient and able to handle multiple challenges and move them ahead at the same time
• Driving results and innovation drive. Fluency in oral and written communication.
• Ability to initiate research, innovate and keep updated on current humanitarian situations around the world.
• Team player, target oriented, flexible, self-driven and good cultural understanding with ability to work under minimum supervision Highly motivated self-starter with the ability to handle aggressive deadlines

How to Apply:

All candidates should apply online at this link. Click Here

Your resume should not exceed four (4) pages combined and NO academic transcripts or certificates are required at this stage. You should include daytime telephone contact and 3 (three) traceable references.

Deadline: 25th November 2021 by 5 PM

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