Several Fresher A’ Level Customer Service Jobs – Sales and Ticketing Agent – RwandAir Limited

Job Title:    Sales and Ticketing Agent (Fresher A’ Level Customer Service Job Opportunities)

Organisation: RwandAir Limited

Duty Station:  Kampala, Uganda

Reports to: Sales Supervisor


About US:

RwandAir Limited is the flag carrier Airline of Rwanda. It operates domestic and international services to East Africa, Central Africa, West Africa, Southern Africa, the Middle East, Asia and Europe from its main base at Kigali International Airport. RwandAir has a second hub in Cotonou, Benin that serves the Central and West African markets. Our mission is to provide unsurpassed, safe and reliable services in air transportation, including strategically linking Rwanda with the outside world, while ensuring a fair return on investment.


Job Summary:  The Sales and Ticketing Agent is responsible for providing excellent service to customers in terms of ticketing reservations and WB product to generate sales and ensure customer satisfaction and loyalty.


Key Duties and Responsibilities: 

  • Do reservations and ticketing for all WB clients to generate sales;
  • Fare quotes to all WB clients to provide the best applicable fares and generate sales;
  • Recruit and handle existing and prospective frequent fliers to win and retain loyalty;
  • Printing and reconciling of sales returns to accounts for daily sales;
  • Promote WB products and services to create awareness and generate sales and revenue;
  • Promote direct telephone sales so as to reduce distribution costs and generate sales.

Qualifications, Skills and Experience:

  • The ideal candidate for the RwandAir Sales and Ticketing Agent job placement must hold an ‘A’ level Certificate; (Secondary level);
  • IATA/UFTAA diploma/basic Airline fares and ticketing;
  • Two years’ experience in Airline reservations and ticketing;
  • English (Spoken: Fluent, Written: Excellent);
  • Knowledge of French will be an added advantage;
  • Customer focused;
  • Good communication skills;
  • Pleasant personality/approachable;
  • Advanced Computer Skills.


How to Apply:

All candidates should send their application documents to with the following;

  • An application letter addressed to. Director -Human Resources.
  • Recent Curriculum Vitae.
  • A photocopy of Passport.
  • Notarized relevant certificates.
  • One passport photos.
  • Three referees


NB: Only shortlisted candidates will be contacted


Only residents of Uganda are allowed to apply


Deadline: 25th August 2021


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