IT Assistant NGO Jobs – Danish Refugee Council (DRC)

Job Title:  IT Assistant

Organisation: Danish Refugee Council (DRC)

Duty Station:  Uganda

Reports to: Project Manager-Project Support


About US:

The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organization founded in 1956 that works in more than 30 countries. DRC fulfills its mandate by providing direct assistance to conflict-affected populations – refugees, internally displaced people (IDPs) and host communities in the conflict areas of the world; and by advocating on behalf of conflict-affected populations internationally, and in Denmark, on the basis of humanitarian principles and the Human Rights Declaration. In Denmark, DRC assists refugees in all aspects of integration as well as asylum procedures. Internationally, DRC actively participates in supporting the protection of refugees, and promoting durable solutions for conflict-affected populations.


Job Summary:  The IT Assistant is responsible for operations and support of IT equipment and systems in the field including, but not limited to local area networks, PCs, mobile phones, mobile satellite communications, 2-way radio, video conferencing systems, Voice system and internet links. As the primary IT contact in the field, the IT Assistant will liaise on a daily basis with IT providers and other organizations in the field for the delivery of services to staff.


Key Duties and Responsibilities: 

  • Control and maintain IT systems to minimize IT service downtime
  • Assist in performing software installations and support day-to-day systems operations.
  • Trouble shooting the LAN.
  • Hardware and software support.
  • Ensure that the anti-virus within the organization is updated on a timely basis.
  • Performing preventive maintenance service on the IT equipment on a scheduled basis.
  • Perform general repairs on IT equipment and peripherals as instructed
  • Support to maintain an inventory schedule of all IT equipment and software in use and in the store, through diagnosing their status and performance.
  • Maintain a record of all equipment received for repairs and maintenance.
  • Ensure that internet invoices are received on time and forwarded to finance for payment
  • Provide help desk and technical support to the users.
  • Provide Simple guidelines training to the staff during service time.
  • Report on API on a monthly basis to the Kampala co-ordination Office
  • Respond to and resolve IT service outages by determining the probable cause, contacting the service providers where necessary and escalating if necessary
  • Any other activities requested by Supervisor and senior management

Qualifications, Skills and Experience:

  • The ideal applicant must hold a Bachelor’s Degree Science in Computer Science
  • Post Graduate Diploma in IT related studies
  • At least three years of experience in IT related position in an INGO or related agency
  • Computer Technician
  • Certificate in CISCO NETWORKING an advantage
  • Fluent in English
  • Local languages an asset


How to Apply:

All interested candidates who meet the required qualifications and experience are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post. We only accept applications sent via our online-application form at the link below.


Click Here


Deadline: 13th August 2021


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