E-Commerce Operations Manager Job Placement – Q-Sourcing Servtec

Job Title:    E-Commerce Operations Manager

Organisation: Q-Sourcing Servtec

Duty Station:  Kampala, Uganda


About US:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client, we are looking for a competent, skilled, and experienced E-Commerce Operations Manager to work in Kampala.


Job Summary:  The E-Commerce Operations Manager is responsible for all finance and operations related tasks within the E-Commerce team.


Key Duties and Responsibilities: 


  • Create all tools/reporting necessary to provide management with financial KPIs and analysis to follow the progress of the business
  • Extract business insights from financial data and be an active source of proposals and actions to improve the financials of the business.
  • Manage all interaction and communication with the finance department to ensure: o Accurate booking of all the expenses relating to the E-Commerce activity o Accurate booking of all the compensation/notes issued from merchandizing activities o Accurate financial reconciliation between the company and its partners and for its own platform o Compliance with the validated budget
  • Lead the construction of the budget for existing activities and the business cases for new E-commerce projects


  • Recruit all positions as per the validated organizational chart to ensure a strong E-commerce structure
  • Guarantee accuracy and efficiency of the operations process in order to ensure a best-in-class customer experience (KPIs: Out of Stock, fulfillment errors, order picking and scanning times)
  • Manage the operational teams in all stores where E-commerce is active whether through its partnership or through its own platform
  • Ensure the smooth cooperation of the internal operations with the Last Mile partners to guarantee on- time delivery
  • Identify best practices in operations and ensure recurring training of the members of the operations team in order to improve its quality and build in-house experience.
  • Improve the efficiency of the operational process from order reception till hand-over to the 3rd party delivery in order to minimize cost of operations
  • Digitalize operational processes wherever possible in order to ensure that data are gathered and leveraged at every step of the operations in order to support continuous improvement.


  • Design a strong marketing strategy to grow the E-commerce footprint of the company in the country through all available channels (partnerships or company platform) with a goal to reach 1000+ orders within the first six months
  • Manage the marketing budget to reach the set targets within the limits of the allocated budgets
  • Create the relevant promotional campaigns to keep high customer engagement, attract new customers and increase the conversion rate of the traffic on-site


  • Identify the relevant assortment for online customers
  • Manage the content team to create new SKUs and ensure high quality content Technology:
  • Coordinate permanently with our corporate team to ensure the continuous improvement of our product
  • Set processes of escalation to get bugs corrected in a timely manner.

Qualifications, Skills and Experience:

  • The ideal candidate must hold a Bachelor’s degree in Business/Finance/Mathematics
  • At least five years of experience in a managerial role within Finance, Operations or Management Consulting
  • Field Experience: At least 2 years in Retail Business within an E-Commerce Setting.
  • Excellent Analytical skills
  • Demonstrates high precision and rigor
  • Excellent Communication skills
  • Proficient computer skills -advanced excel and data manipulation skills-Microsoft Office skills – VBA skills is a plus
  • Proven ability to automate processes and create efficiencies.
  • Ability to set goals and meet deadlines in a fast-paced working environment
  • Excellent interpersonal skills, driving results in cross-functional team setting
  • Target focused (setting, tracking progress & department support as needed).
  • Preferred Languages: English and Swahili


How to Apply:

All candidates who meet the criteria outlined as above are encouraged apply online at the link below.


Click Here



  • Only shortlisted applicants will be contacted.
  • Q-sourcing servtec is an equal opportunity employer. any solicitation will lead to disqualification.


Deadline: 9th August 2021 by 5:00pm


For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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