United States US Embassy Jobs – Network Telecommunications Assistant

Job Title: Network Telecommunications Assistant

Organisation: United States US Embassy, US Mission in Uganda

Duty Station: Kampala, Uganda

Position Number: Kampala-2021-022


About US Embassy:

The United States Embassy in Kampala, Uganda has enjoyed diplomatic relations with Uganda for over 30 years.  Ambassador Natalie E. Brown currently heads the U.S Mission to Uganda.  The Mission is composed of several offices and organizations all working under the auspices of the Embassy and at the direction of the Ambassador.


Among the offices operating under the U.S Mission to Uganda are:

  • United States Agency for International Development (USAID)
  • Centers for Disease Control (CDC)
  • Peace Corps


Key Duties and Responsibilities: 

Infrastructure Management and Support   50%

  • Has total responsibility for the design, development, planning, and maintenance for the structure of the network cabling topology configuring network routers and switches in accordance with Department security and configuration standards. Conducts surveys of proposed changes to post’s telecommunication equipment and links to verify and evaluate design standards, effectiveness, and feasibility for enhancing operations. Provides subject matter expert recommendations for implementing upgrades for existing equipment, and advises management of essential telecommunication upgrades, protocols and services.
  • Independently responsible for managing, controlling, troubleshooting, repairing, and maintaining the DoS Unclassified systems. Ultimately responsible for implementation, installation, operation, and maintenance for two Local Area Networks, more than 300 PCs of different models, network equipment, servers
  • Additionally, responsible for maintaining the integrity of Windows environment comprising multiple networks operating software, workstations and multiple virtual server environments including Internet Information Server, SQL Server, Print and Management servers. The incumbent must acquire expert knowledge of the Department’s approved administration and support software.
  • Utilizes expert knowledge of System Management Server tools to install software and patches needed to upgrade, repair or enhance hardware performance
  • To ensure system reliability and availability, manages and controls complete computer maintenance workshop with test equipment, tools, and inventory for equipment and spare parts. Conducts technical and site surveys to determine specific computer requirements for upgrades, spare parts and supply stock including cables, network accessories, replacement hardware parts etc. Identifies hardware design problems, develops solutions and implements Responsible for the system performance therefore regularly conducting routine equipment inspections, s the facilities team with environmental, electrical or structural concerns.
  • Provides Subject Matter Expert advice and technical support in the areas of planning, expansion, replacement, or consolidation on ISP circuits for different agencies (ICASS & NON ICASS) e.g., USAID and CDC.
  • Assess network performance to ensure that the service level agreements with the Internet Service Providers are being met. Provide recommendations for network planning and upgrades to increase performance.

Security and Disaster Recovery  15%

  • Develops and implements critical, highly complex disaster recovery/contingency plans complying with DoS guidelines.
  • The incumbent will perform network redundancy and backup procedures, supervise recovery functions, performs the necessary diagnostics using software and hardware tools to ensure the proper system recovery procedures are adhered to and documented.
  • Provides detailed functional specifications and subject matter expert recommendations to improve server room security to ensure all unclassified computer equipment and related hardware are properly maintained and allocated to designated user/role

Equipment Lifecycle Maintenance 15%

  • Responsible for the server room, limited access areas (LAA) and remote site infrastructure overhauls. Renovations include new installations, replacement of existing racks, equipment, cables, proper labeling and documentation.
  • Responsible for establishing and implementing one, three and five-year equipment replacement cycle plans based on GITM replacement and evaluation and analysis of hardware performance and development in the computer industry selecting the best hardware resolution to meet mission goals and objectives.
  • Reviews and identifies equipment, systems upgrades, spare parts and computer supplies to be purchased for State systems ($ 300K -$ 500K/year). Provides technical recommendations-, short- and long-term computer strategies, risks assessments and configuration plans to IT management to ensure proper selection of equipment, IT and telecommunication services, supplies, precise specs, and vendor selection.

System Documentation  20%

  • The incumbent creates and maintains documentation as it relates to network configuration, network mapping, diagraming for both infrastructure and architecture using the latest software diagraming tools.

Qualifications, Skills and Experience:

NOTE:  All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.

  • The applicants for the United States US Embassy Network Telecommunications Assistant job opportunity should a Bachelor of Science degree in the fields of Electronic or Telecommunication Engineering
  • At least five years of experience in managing sophisticated computer networks and as a professional computer specialist in maintaining, designing, managing and administering Local Area Networks is required.
  • Must have expert professional knowledge in network protocols, overall network/desktop technology, TCP/IP network design and planning, routing protocols, OSI model, SNMP, Frame Relay protocols, ISDN network design and engineering, advanced telecommunication, Cisco router and switches configuration and troubleshooting, network operating system, network management tools, automation policies and procedures, design techniques, management techniques and system analysis, computer programming languages, network performance tools and capacity planning
  • Extensive experience in designing, implementing, and troubleshooting VLAN using Cisco equipment, knowledge of Spanning Tree Protocol (STP), VLAN and Inter-VLAN routing.
  • Since the State Department IT infrastructure and operation is Microsoft based, the jobholder is required to be a Microsoft Certified member. Given the variety of technical requirement and the technical involvement of the job holder in technical matters that may impact on the IT operation at an enterprise level, the level of expertise required is a Microsoft Certified Systems Administrator or Microsoft Certified Systems Engineer,
  • Microsoft Certified System Engineer (MCSE) or Microsoft Certified System Administrator (MCSA) is required.
  • Cisco Certified Network Professional (CCNP) or Cisco Certified Network Administrator (CCNA) is required.
  • CompTIA networking certification is required
  • Ability to lift up to 50 lbs
  • Sound technical skills and decision making to independently manage, administer and maintain large computer LAN and WAN installation, using available tools, technical and administrative reference material in support of management responsibilities.
  • Developed interpersonal skills and ability to communicate variably with staff at post and help desks in DOS and ability to communicate information and problem solving in writing so others will understand.
  • Ability to communicate verbally and in writing with senior management, host country organizations including the Ugandan Ministry of Communication, local and international vendors.
  • Analytical skills to provide subject matter expert recommendations and resolutions for technical problems related to network operations and installations.
  • The ability to present new ideas to resolve complex problems and present strategic thinking
  • Skills and abilities to lead and direct technical teams
  • Must have excellent organizational and planning.
  • Ability to identify, research, and resolve technical problems relating to the network environment
  • Ability to work in stressful situations and meet deadlines
    Regular computer keyboard skills with accuracy is required.
  • Language: Level IV (Fluent) speaking/writing/reading of English is required. This may be tested.


How to Apply:

All those interested in working with the US mission in Kampala should send their applications online at the link below.


Click Here


Deadline: 2nd August July 2021


For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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