Fresher Analyst – Revenue Assurance Operations Support Job Careers – MTN Uganda

Job Title:    Analyst – Revenue Assurance Operations Support

Organisation: MTN Uganda

Duty Station:  Kampala, Uganda

Reports to: Manager – Revenue Assurance Operations Support


About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.


Job Summary:  The Analyst – Revenue Assurance Operations Support will;

  • Improve revenues and profitability through the complete assurance of revenues and minimization of leakage
  • Support the local OPCO operations infrastructure for the performance of Revenue Assurance controls within MTN
  • Support the performance of the control environment in an effective and efficient manner
  • Support the incident management process relating to revenue and cost-impacting issues within MTN
  • Support overall Revenue Assurance Shared Service operational performance and interfaces to customers (MTN operations)


Key Duties and Responsibilities: 

  • Provide input into RAFM strategy aligned with the overall MTN strategy
  • Engagement with OPCO Controls and Process DA to understand the risk and control framework for MTN RA operations.
  • Working with OPCO Controls and Process DA to provide input into new control design required for operational implementation.
  • Support of the process for implementation, ensuring:
  • Requirements are clearly defined and agreed
  • Solution design is compliant
  • Testing is performed
  • Implementations of the controls is achieved in terms of time and quality
  • Input to planning the RAFM execution of the operational framework, ensuring budget, time and capacity considerations are balanced with stakeholder and customer needs.
  • Undertaking of the local RO RAFM control performance , ensuring:
  • Timely receipt of data from all source systems
  • Validation of the accuracy and completeness of data from all source system
  • Control execution per the agreed schedule
  • Analysis of control results to identify exceptions
  • Root cause analysis to identify issues and incidents
  • Management of the suppliers, customers and stakeholders in the performance of operational controls to ensure service levels are achieved and managed.
  • Support of the incident management process for responsible operations, including escalation management. This includes:
  • Issue review and approval of SSH raised incident reports
  • Issue analysis, confirming the nature and impact of the incident
  • Logging of the local RO control issues in the prescribed manner, format and system
  • Quantification of the leakage risk relating to the incidents identified
  • Management of the incident resolution workflow, ensuring local operations have taken responsibility for resolution
  • Escalation and communication of the impact of the issues to Group and local management and executives
  • Oversight of the incident resolution, ensuring service levels have been met.
  • Incident resolution and closure management, including final quantification and benefits identification.
  • Involvement, as key customer in the specification, evaluation, design and implementation of technologies
  • Support of interface with RAFM Group Technical Assurance and local IS departments
  • Managing the data quality issue resolution for the local OPCO with data owners.
  • Input of operational improvements required to reduce and mitigate risks identified
  • Ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team
  • Support for control gap closure, control quality and risk reduction improvement delivery
  • Reporting of improvement results and residual risk levels
  • Support for the framework development for the supply and performance of services from and to these customer and stakeholders
  • Supporting operational relationships with management within these customer and stakeholder communities to ensure performance is regularly reviewed, improved and managed
  • Support Fraud Management with investigations where required
  • Highlight any findings to Fraud that requires Fraud to investigate
  • Awareness of audit supplier expectations in relation to audit plans and approach
  • Providing audit support provided to auditors during the performance of the audit
  • Support the education of internal customers on the role of RA – through the RA Governance forums – and how they may contribute

Qualifications, Skills and Experience:

  • The ideal candidate for the MTN-Uganda Analyst – Revenue Assurance Operations Support job placement should hold a University Undergraduate Degree – B.Comm/B.Acc/LLB/BSC
  • Preferable – CISA/CISM qualification.
  • At least two years of experience in a complex, technology-oriented industry
  • A good appreciation of telecommunications technology
  • At least two years of working knowledge with internal control and governance systems and environments is essential
  • At least two years of data analytics experience



  • Standard desktop systems training – Microsoft Office applications
  • Telecommunications technology training would be advantageous
  • Audit training advantageous


How to Apply:

All candidates who wish to join MTN in the aforementioned capacity should apply online at the MTN e-portal link below.


Click Here


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