Customer Service Job Vacancies – Pinnacle Bankers – DFCU Bank

Job Title:  Pinnacle Banker (Customer Service Job Vacancies)

Organisation: dfcu Bank

Duty Station:  Kampala, Uganda

Reporting To: Branch Manager


About US:

DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.


Job Summary: Reporting to the Branch Manager, the Pinnacle Banker will be responsible for growing the market share and revenue by providing pro-active and efficient personal relationship banking service to a portfolio of Pinnacle banking clients in accordance with the laid down procedures.


Key Duties and Responsibilities: 

  • Manage relations with the Pinnacle portfolio on a layered basis for business growth and to achieve relationship management targets.
  • Appraise loan applications making sure that they meet the set standards and credit requirements using the prescribed score cards and return those that do not meet specifications to the front office desk for follow up to avoid losses.
  • Initiate credit applications for new and existing customers by completing the documentation with customers, completing the required financial analysis and submitting applications to credit for approval to meet the set agreed timelines.
  • Increase product penetration for the Pinnacle customers by reviewing their portfolio to determine potential cross sells and proactively recommend new products to them.
  • Conduct regular face-to-face customer visits, site visits, recognition initiatives and write updated call reports for each visit as per agreed standard in agreed targets for customer retention.
  • Receive and verify customer documents for account opening, facilities and other customer instructions according to the laid down procedures.
  • Timely notification of customers in regard to their loan approvals/declines of credit facilities and advise alternative options in case of a decline for customer satisfaction.
  • Identify areas of concern/potential fraud and develop appropriate remedial processes/systems, which encompass both the operational and financial aspects of risk management.
  • Monitor the Pinnacle portfolio performance and ensure that PAR and NPA is kept within the acceptable limits to avoid losses.
  • Manage credit and operational risk in account opening and loan processing to avoid fraud and losses.
  • Onboard new customers on QuickBanking and inform customers of other appropriate service channels.
  • Comply with KYC, AML & suspicious transactions reporting and ensure that all documentation and transactions are in line with local and regulatory anti-money laundering and KYC requirements.
  • Acquire new pinnacle relationships, accounts as well as grow and manage the pinnacle portfolio.

Qualifications, Skills and Experience:

  • The ideal candidate for the DFCU Pinnacle Bank job must hold a Bachelor’s degree.
  • At least three years of banking experience, two of which should be at the front line.
  • Financial Management skills.
  • Excellent sales/networking and relationship management skills.
  • Strong communication and presentation skills.
  • Good understanding of credit principles and guidelines.
  • Exceptional products knowledge and ability to propose the investment options.
  • Ability to analyse business risk.
  • Ability to manage a Portfolio of customers with different business needs.
  • Excellent analytical skills.
  • Understanding of both business & personal banking.
  • Excellent interpersonal and negotiating skills required.
  • Industry and business awareness.
  • Excellent selling skills.
  • Good communication and negotiation skills.
  • Problem solving skills.
  • Customer centric.
  • Motivated, flexible, and ready to work under pressure.
  • Able to convey factual information clearly.


How to Apply:

All Interested Candidates  please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level) to the email address indicated below:


Deadline: 22nd July 2021


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