Client Services Consultant Job Placements – dfcu Bank

Job Title:  Client Services Consultant

Organisation: dfcu Bank

Duty Station:  Kampala, Uganda

Reporting To: Manager- Client Services


About US:

DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.


Job Summary:   Reporting to the Manager- Client Services, the role holder will be responsible for providing first line support to the Corporate Banking customers, and Coporate Banking Team especially in relation to query and complaint handling, liaising with departments to achieve client satisfaction, and a competitive Net Promoter Score.


Key Duties and Responsibilities: 

  • Receive customer calls, handle customer queries, and provide timely solutions or escalate accordingly for issues related to Corporate Banking. Track customer complaints to rectify cause and avoid recurrence of similar queries/ complaints. Follow up activities from customer calls and generate New Business across CB, and or retain the existing customer base.
  • Builds strong relationships by making quality assurance calls to CB customers to ascertain their daily business needs and service satisfaction.
  • Develop and maintain professional business contact to achieve customer contact-ability.
  • Shadow RMs for Corporate Banking customers.
  • Contribute to the achievement of the Bank’s profit after tax through account engagement.
  • Support Trade Finance & Transactional Banking;
  • Monitor and achieve credit applications TAT of 24-hour processing for bid bonds/ securities, and other trade products to establish they are serviced within set covenants.
  • Issuing of timely invoices.
  • Contribute to liability growth through utility calls, quick banking calls to Corporate Banking customers, suggesting initiatives based on customer engagements.

Qualifications, Skills and Experience:

  • The ideal candidate must hold a Bachelor’s Degree.
  • At least three years of overall experience
  • Computer literacy i.e. proficiency in Microsoft applications.
  • Experience with or knowledge of local regulatory requirements related to Anti- Money Laundering.
  • Business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues.
  • Knowledge of Corporate Banking solutions.
  • Experience dealing with business customers i.e. able to understand the fundamentals of running a business.
  • Soft skills and Query processing.
  • Knowledge of Bank systems, operations, and products for solutioning.
  • Knowledge of Financial Consumer Protections Guidelines, Employment Laws, etc.
  • Good communication and presentation skills.
  • Result-oriented.
  • Strong customer-oriented skills.
  • A driven person that strives for excellence.
  • A courageous person who is bold and not afraid to challenge the status quo.
  • Be able to build collaborative partnerships: Identify opportunities and build solutions through enabling collaboration.
  • Assertive, seasoned in conflict resolution.
  • Creative and innovative to lead improvement.
  • Good verbal and written communication skills, sincere and articulate.


How to Apply:

All Interested Candidates  please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level) to the email address indicated below:


Deadline: 15th July 2021


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