Several Baggage Tracing Supervisor Job Placements – Uganda Airlines


Job Title:  Baggage Tracing Supervisor (Several Job Placements)

Organisation: Uganda Airlines

Duty Station:  Uganda

Ref NoUGA-98

Report to: Duty Manager


About US:

Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019.


Job Summary:  The Baggage Tracing Supervisor plays an important role in the airport operations of Uganda Airlines by ensuring that passengers’ challenges with their baggage are dealt with.


Key Duties and Responsibilities: 

  • Monitor baggage performance within the Uganda Airlines network.
  • Investigate any discrepancy cases related to baggage at Entebbe Hub and all outstations.
  • Design and implement up-to-date training materials for baggage services for all stations.
  • Monitor missing baggage tracking progress from the GHA team and ensure they provide updated information to our passengers.
  • Ensure all stations follow Standard Operating Procedures to settle all the baggage discrepancy cases.
  • Deliver the highest service levels to all our customers.
  • Responsible for lost and found and damaged baggage handling.
  • Offer alternative solutions to settle baggage claims and render assistance to all passengers.
  • Thoroughly trace missing baggage.
  • Promptly arrange delivery of mishandled baggage (MHB) to passengers.
  • Record irregularities and follow up with passengers on a daily basis.
  • Update passengers on a daily basis on the status of their baggage.
  • Ensure phone calls are picked at all times with sufficient responses to passengers.
  • Ensure that AHLs are updated in the “FF” element for all communication with passengers.
  • Perform any other duties assigned by management.

Qualifications, Skills and Experience:

  • The ideal applicant must hold a University graduate or relevant Higher Diploma with experience in all-around airport handling operations with relevant experience in baggage services.
  • At least 3 – 5 years relevant experience in a similar role with a reputable airline or reputable ground handling company.
  • World Tracer Training (Mandatory).
  • Baggage Reconciliation Services (BRS) Training.
  • Airside Safety Training.
  • Aviation Safety Awareness Training.
  • IATA Dangerous Goods Awareness Training.
  • Aviation Safety and Security Awareness Training.
  • Airport Operations Experience.
  • ICAO Safety Management Systems (SMS) Training/Awareness.
  • Good report writing skills.
  • Customer-focused and hospitable.
  • Attention to detail and quality.
  • Excellent communication and interpersonal skills.
  • Confident, decisive and proactive.


How to Apply:

All candidates should send their application letters, , complete with Curriculum Vitae giving two (2) referees, and copies of academic and professional certificates with one passport size photograph (one full size photograph for Cabin Crew applicants) should be submitted online at Click Here or by post quoting the Job Reference number accordingly.


Applications should be addressed to:

The Manager Human Resources.

Uganda National Airlines Company Ltd.

P.O. Box 431, Entebbe, Uganda.


Only successful applicants will be contacted.


Deadline: 12th July, 2021 at 4:00pm


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