Fresher IT Support Officer Jobs – Watu Credit

Job Title:    IT Support Officer

Organisation: Watu Credit

Duty Station:  Kampala, Uganda


About US:

WATU is a focus-driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life. As Africa’s fastest growing Asset Finance company, we see the continent’s bright and prosperous future and want to be part of making it a reality.


Job Summary:  As an IT support officer, you will be responsible for supporting operations in the head office and branches within the framework and policies of the IT department as well as the vision and values of Watu. A successful IT support officer is expected to adapt to the fast-paced culture of the company and serve the needs of business support within the technical and SW scopes. Our customers are entrepreneurs. As a company, we are committed to aiding them in achieving their financial goals. It is imperative that the IT support officer is engaged with the community they serve and committed equally to our customer’s and company’s goals


Key Duties and Responsibilities:  

  • Responsible for supporting computer systems. Troubleshooting problems, configuring hardware and software, implementing and adapting new tolls and setups.
  • Provide support to the existing LAN/WAN network environment and implement new elements to it, such as routers, switches, and wireless infrastructure.
  • Completing system installs and upgrades. Installing new systems and implementing upgrades as needed. Conducting consistent analyses of a company’s computer systems to determine if existing components meet the company’s needs and perform upgrades or updates as needed.
  • Timely preparing HW and SW to company’s employees.
  • Keeping track with our IT asset inventory, conducting IT item orders and keeping stock.
  • Technical support and maintenance of the office equipment – such as printers, scanners, any peripherals.
  • Setting up call center accounts and soft phones, following up with structure, integration and troubleshooting in the company’s call center system solution.
  • Installing, troubleshooting and supporting any other apps or programs which might be implemented in the future to any of the company’s departments (supporting officers in front and back ends).
  • Working hand in hand with IT Admin to cover and commence efficient IT support operation within the company.

Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor in IT or any relevant field.
  • Excellent communication skills – public speaking, presentation and written communication.
  • High attention to detail and internal quality control, good organizational skills.
  • Strong interpersonal skills and ability to work harmoniously in an organization with diverse business operations.
  • Hands on experience with network infrastructure and configurations.
  • Proficiency with Google products (Sheets, Docs, Slides, Drive), ability to use those tools for analytics and optimization of tasks and processes.
  • Knowledge of hardware maintenance and troubleshooting
  • Experience and skills with Virtualization and Active Directory will be considered as an advantage.


What We Are Offering

  • Dynamic, challenging, performance focused environment.
  • Multicultural, supportive and friendly team.
  • Competitive salary.
  • Training facilitation and prospective career growth.
  • Other benefits associated with the position.


How to Apply:

All suitably qualified and interested candidates are invited to submit Cover Letter, detailed CV, stating earliest start date and salary expectations to our email


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