4 Fresher Administrator MoMo Pay Job Opportunities – MTN Uganda

Job Title:    Administrator MoMo Pay (4 Fresher Job Opportunities)

Organisation: MTN Uganda

Duty Station:  Kampala, Uganda

Reports to: Manager MoMo pay

 

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

 

Job Summary:  The Administrator MoMo Pay will provide an administrative service and support to the existing and potential MTN Mobile Money Customers in line with the MTN Mobile Money Strategy, Vision and Business Objectives.

 

Key Duties and Responsibilities:  

  • Track and report on requisitions raised and ensure all are approved.
  • Monitor performance of Debts and ensure all debts are cleared within the agreed timelines.
  • Track and record all sales made.
  • Maintain Sales Event calendar and coordinate all sales and customer engagement events.
  • Participate in Project roll out planning, follow up on all project matters and Key issues arising from the projects and any other customer concerns.
  • Alert management on issues or concerns that require escalation for complete resolution, or which may indicate a bigger and underlying problem within the regions.
  • Prepare standard proposals following receipt of fully complete sales call report from the Sales Representatives and compile quotes and bids to be sent to clients.
  • Document and disseminate functional unit information (Org structure, contact information of Sales team).
  • Prepare periodic reports (weekly/monthly) highlighting critical business performance areas such as churn, sales figures etc.
  • Manage walk in customers as well as all incoming calls and emails in a professional manner.
  • Maintain confidentiality of the organization’s customer’s data.
  • Offer timely solutions to any customer queries and issues raised and generate reports on resolution of all customer queries.

 

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

  • Adherence to time and quality for financial requests.
  • Adherence to time and quality for events.
  • Accurate and complete reporting timeously.
  • CSI (Customer Service Index).
  • Compliance to Schedule adherence.
  • Turnaround Times adherence
  • Customer centric focus – CSAT.
  • Provide sales administrative and support tasks to the account management team.





Qualifications, Skills and Experience:

  • The ideal candidate for the MTN Uganda Administrator MoMo Pay job placement must hold a Bachelor’s Degree (Commerce / Financial /Marketing / Communication or related course from a recognized institution).
  • Appropriate Administration or Sales qualification.
  • Two years’ experience in a sales or administrative support function.
  • Experience working in a small to medium organization
  • Customer service experience is an added advantage.
  • Exceptional verbal and written communication skills.
  • Ability to organize and communicate information clearly.
  • Problem solving and analytical skills.
  • Computer skills, including accurate keyboard skills.
  • Telephone etiquette.
  • Email etiquette.
  • Good customer service background.
  • Professional selling skills course and computer skills especially MS Office.
  • High energy levels focused on customer service.
  • Results orientated.
  • Strong organizational and time management skills.
  • Integrity and ethics to work with highly confidential information.
  • Self-motivated.
  • High attention to detail.
  • Ability to meet deadlines.
  • Cope under pressure.
  • Ability to multi-task.
  • Communication skills.
  • Ability to co-ordinate and prioritise.
  • Friendly and approachable.

 

Competencies:

  • Microsoft office suite.
  • MTN Mobile Money products and services.
  • Report writing.
  • ICT and Technology solutions.

 

How to Apply:

All candidates who wish to join MTN in the aforementioned capacity should apply online at the MTN e-portal link below.

 

 Click Here

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

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