Technology Officer Job Opportunities – dfcu Bank

Job Title:   Technology Officer

Organization: dfcu Bank

Duty Station:  Kampala, Uganda

Reports to: Manager- IT Service Delivery


About US:

dfcu Bank is a fast-growing Bank in Uganda offering a wide range of financial solutions to its chosen market segments. We are seeking to recruit for the respective vacancy of  Technology Officer in our Chief Operating Office to support our expansion strategy.


Job Summary: Reporting to the Manager- IT Service Delivery, the role holder will be responsible for coordinating governance readiness for new installations, enhancements or changes to IT infrastructure components and business applications, per set standards, policies, and procedures in line with the Bank objectives.


Key Duties and Responsibilities: 

  • Coordinates projects implementation, readiness assessments for the technology production environment.
  • Setup and management of a reliable configuration management database, Definitive Hardware store and Definitive software library.
  • Enforces Infrastructure configuration management Standards & Controls.
  • Supervising IT Project change implementation into the production environment in accordance with the bank’s policies and standards and the ITIL Service management framework.
  • Coordinates UATs and Post Implementation Reviews, UVTs for key projects and IT Changes implemented to guarantee quality delivery of projects into the production environment.
  • Coordinates IT Disaster Recovery Planning and schedules (Mock runs, DR Drills and Call trees).
  • Co-secretary to the Change Management Board (CAB); with secretarial and minutes taking duties.
  • Prepare reports on Technology Health and projects status (proof of concept, pilots and full rollouts).
  • Coordinates and participates in end-user skilling programs (trainings, updating the knowledge database etc.).

Qualifications, Skills and Experience:

  • Minimum of a bachelor’s degree in Computer Science, IT, Engineering or other numerical biased field from a reputable university or college.
  • Certification in ITILv3.0+ expert training.
  • Project Management and Planning and any other IT certification is an added advantage.
  • 3 years’ work experience in a technology environment with least 2 years broad experience in support and implementation of information Systems and communication systems.
  • General technological skills in Server hardware, Storage, Operating systems (Windows & LINUX), Security & Network infrastructure.
  • Excellent interpersonal, organizational, negotiation and communication skills.
  • Exceptional oral and written communication skills with the ability to communicate clearly and persuasively, interpret documents, understand procedures, write reports and correspondence; speak clearly to third parties and employees.
  • Self-motivated team player with the ability to adapt and work co-operatively and effectively in different situations and teams to carry out assigned tasks.
  • Maintain a positive attitude under stress conditions.
  • Disposition to share knowledge fully and willingly with other employees in the interest of the organization.
  • Clear knowledge of IT Service Management best practices and frameworks.
  • Self-Driven.
  • Team Player.
  • Analytical Thinking & Inductive Reasoning.
  • Critical Judgement and Decision-Making.
  • Planning and Organization.
  • Good Communicator – Presents ideas effectively, clearly, and concisely both orally and in writing.
  • Self-Development – Pursues positive change in self and organization.
  • Drives own personal development plan.
  • Change Management skills.
  • Project management skills.
  • Report writing and Presentation skills.
  • Good Coordination skills.


How to Apply:

All suitably qualified and interested candidates are encouraged to send applications with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Friday 4th June 2021 to the email address indicated below:


Deadline: 4th June 2021


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