Supervisor- Alternate Channels Job Placements –  dfcu Bank

Job Title:   Supervisor- Alternate Channels

Organization: dfcu Bank

Duty Station:  Kampala, Uganda

Reports to: Manager- Applications and Implementations


About US:

dfcu Bank is a fast-growing Bank in Uganda offering a wide range of financial solutions to its chosen market segments. We are seeking to recruit for the respective vacancy of Supervisor- Alternate Channels in our Chief Operating Office to support our expansion strategy.


Job Summary: Reporting to the Manager- Applications and Implementations, the role holder’s role will be responsible for providing technical operations supervisory oversight of the growing agency and products partner network. It proactively coordinates cross-functional technical response, field visits, incident resolutions, systems documentation and performance reviews across agency and partner platforms, integrating with the bank digital payment channels; to guarantee end-to-end technology efficiencies in the ecosystem.


Key Duties and Responsibilities: 

  • Monitoring and Performance Reporting on e-channels.
  • Coordinating regular field/technical service review engagements with product partners (billers, Fintechs, etc.) and channel managers – per established review framework (e.g. performance reviews, audits etc.).
  • Participate in the IT projects change implementation & operations programs in accordance with the Bank’s policies and standards; UAT testing, deployment activities, post implementation reviews, operations and disaster planning and recovery.
  • Supporting L2 incident response, problem resolution and continuous improvement of service delivery.
  • Document, advise and lead service on lifecycle management (SLM) activities for the agency ecosystem – the strategy, software, maintenance routines, and repair of systems, to maximize profit opportunities from these activities.
  • Identify and report any exceptions that present unnecessary cost, risk or degradation of customer experience to the relevant stakeholders.

Qualifications, Skills and Experience:

  • The ideal candidate must hold a Bachelor of Science degree in Computer Science, IT, Engineering, or other numerical biased field degrees from a reputable university.
  • Certification in database management, digital finance practices, instant payments, and technology governance (ITIL etc.) are preferred.
  • 5 years’ experience with 3+ years’ technical experience supporting bank digital channels in medium to large organizations.
  • Practical hands-on Banking Applications Support skills.
  • Exceptional oral and written communication skills with the ability to communicate clearly and persuasively, interpret documents, understand procedures, write reports and correspondence; speak clearly to third parties and fellow staff members.
  • Knowledge of practical application of business concepts & administration procedures.
  • Advanced hands-on systems Computing skills.
  • Analytical Thinking & Complex Problem solving.
  • Curious, engaging, detail oriented and organized.
  • High level of integrity and ethical standards.
  • Excellent interpersonal, verbal, written, communications and independent judgement skills.
  • Ability to prioritse work.


How to Apply:

All suitably qualified and interested candidates are encouraged to  send your applications with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Friday 4th June 2021 to the email address indicated below:


Deadline: 4th June 2021


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