Quality Assurance Officer NGO Career Jobs – Population Services International (PSI)

Job Title:    Quality Assurance Officer

Organisation: Population Services International (PSI)

Duty Station:  Jinja, Uganda

Reports to: Health Services Coordinator


About US:

Population Services International (PSI) is the world’s leading non-profit social marketing organization. We are a diverse group of over 5,000 entrepreneurial development professionals located in over 40 countries committed to making it easier for all people to lead healthier lives and plan the families they desire. PSI is using it’s global presence and 50+years of experience to help re-imagine healthcare. We are working to shape market systems, shift policy and funding, and strengthen global capacity to better support consumer empowered health care.


Job Summary:  We are looking for a suitable candidate to take on the role of Quality Assurance Officer. This position will maintain and assure the Sexual and Reproductive Health services quality standards within the PSIU franchise, partners, and public health facilities and ensure compliance with the PSI Quality assurance Plan.

Sound like you? Read on.


Key Duties and Responsibilities: 

  • Plan for the implementation and lead the execution of all SRH quality assurance and improvement related activities in the identified region.
  • Conduct regular coaching/support supervision/mentorship visits to service providers in the region to ensure quality and client safety during SRH service provision.
  • Continuously monitor adherence to approved standard operational procedures and protocols, and data quality procedures and protocols by SRH service delivery points and providers.
  • Monitor complications and adverse events resulting from PSIU supported SRH service delivery; and facilitate their timely management and reporting.
  • Support/facilitate service delivery points in the region to maintain SRH productivity threshold.
  • Increase demand for PSIU SRH commodities through medical detailing to identified partners in the region.
  • Manage the supply chain including ordering, distribution and tracking of commodities, promotional products and IEC materials to service delivery points in the region.
  • Advocate with districts and partners in the region for a collaborative engagement on quality SRH interventions.
  • Prepare and submit periodic activity progress reports, learnings and best practices on all SRH interventions with a focus on QA/I

Qualifications, Skills and Experience:

  • The applicant must hold a Diploma in midwifery or Clinical medicine
  • Valid registration with a professional regulatory body
  • At least three years of experience with demonstrated ability to work with various partners including MoH, Local governments, CBOs and other NGOs.
  • Experience working with private health providers in SRH service delivery is highly desirable
  • Previous experience in clinical services particularly SRH services
  • Vast knowledge and experience in Quality Improvement approaches in the Uganda Health care system Computer literate with understanding of Microsoft word, excel, power Point and internet use.
  • Demonstrated ability to work well on a team as well as individually.
  • Excellent communication, written and presentation skills.
  • Report writing skills (timely and accurate)
  • Work-plan development and budgetary skills.
  • Capacity building skills for partners.
  • Medical detailing skills.
  • Possession of a valid national driving permit with demonstrated ability to drive is an added advantage


The Candidate we hire will embody PSI’s corporate values:

  • Measurement: Evidence, research. metrics and evaluation inform our choices
  • Pragmatism: We strive for excellence, but useful and timely are better than perfect
  • Honesty: We act with integrity, share what we achieve, and admit when we fail
  • Collaboration: Active partnering drives impact
  • Trust: We have confidence in our people to make good decisions
  • Commitment: We build local capacity and programs that last


How to Apply:

All interested candidates should email their cover letter addressed to the Human Resources and Administration Manager, PSIU, and an updated CV ONLY to apply@psiug.org  indicating the Job title in the subject of the email. Inclusion of your salary expectation in your cover letter is a key requirement. Submission of certified academic papers is compulsory.


NB: Applications received will be reviewed on a rolling basis, so we encourage you to submit your application as soon as possible. Only shortlisted candidates will be contacted.


Deadline: 28th May 2021 


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