Fresher End User Support Specialist Job Vacancies – Hima Cement Ltd

Job Title:    End User Support Specialist

Organisation: Hima Cement Ltd

Duty Station:  Mobile, Uganda

Reports to: End User Support Team Lead

Vacancy Code: EUSX01


About US:

Hima Cement Ltd. is a subsidiary of Bamburi Cement Ltd. which is a member of the LafargeHolcim Group. LafargeHolcim is the leading producer of building materials in the world. At Hima Cement, our Vision is “To be the preferred provider of cement and concrete based building solutions in East Africa with a strong focus on customer experience.”


Job Summary:  The primary role of the End User Support Specialist is to ascertain that the users in his operating site of responsibility receive the right level of IT support.


Key Duties and Responsibilities: 

  • Collaborate in the analysis and budgeting of the IT services of his OpCo including staffing, equipment, licenses, outsourcing and consumables.
  • Provide 1st level of support (including 2nd level for local infrastructure and applications)
  • Administrate local infrastructure not managed by Global I&O teams
  • Administrate local applications not managed by the Regional Applications team
  • Administrate Local collaboration & knowledge.
  • Classifies and prioritizes requests and incidents.
  • Ensure the coordination of 1st, 2nd and 3rd level support.
  • Work proactively on root cause analysis, problem solving and standard operating procedures creation.
  • Answer inquiries and provide basic training to users in the proper use of hardware and software.
  • Monitor the local applications environment.
  • Handle the communication to end users and other IT departments.
  • Ensure the Service Level commitments are respected.
  • Follow and implement the security, internal control and standardization principles defined by the group and regional teams.
  • Define and Implement service enhancements that will improve the reliability, usability, security, supportability and performance of the desktop environment.
  • Participate and facilitate the cross functional work between the I&O (infrastructure and operations) Operating areas.
  • Work on the efficient transfer of delivered services into the run organization (service introduction)
  • Collaborate in the creation, maintenance and execution of an IT continuity plan for the OpCo that would minimize the business loss in case of an IT disaster.
  • Managing related suppliers, their costs and performance through local service agreements.

Qualifications, Skills and Experience:

  • The ideal candidate for the Hima Cement End User Support Specialist job placement should hold a graduate degree in Business or Management, Computer Science, Engineering or related discipline with an IT focus
  • Certifications: ITIL; CoBIT, CMMI. Cisco and Microsoft Certifications (CCNA, CCNP, MCSE, SQL), DB
  • Administration, Linux/UNIX OS and virtualization are a plus
  • Self-driven, results oriented.
  • Able to plan and prioritise
  • Comfortable dealing with people and a good listener
  • Reliable, tolerant & determined
  • Able to work extended hours when required
  • Flexibility to work anywhere within Uganda is added advantage
  • Broad technical knowledge of IT
  • Understanding of IT services, technology and solutions.
  • End User services experience.
  • Work experience in a related industry setting (cement, aggregate, ready-mix) is a plus
  • Ability to conduct research into application development issues and products
  • Deep understanding of running IT services in regards to technology and processes
  • Strong analytical, design and development skills including troubleshooting and integration of IT services
  • Strong competency in developing efficient and effective solutions to diverse and complex business problems
  • Ability to develop and implement IT policies and governance


Behavioral / managerial competencies:

  • Ability to communicate openly and effectively with IT management, Business Units management, with other IT managers, with staff, and with many diverse constituencies
  • Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments
  • High willingness to drive transformation and service improvement
  • Strong customer / end-user / client service orientation
  • Highly self-motivated and directed
  • Keen attention to detail
  • Capability for problem solving, decision making, sound judgment, assertiveness


How to Apply:

Hima cement will offer a competitive remuneration package to the successful candidate.

All qualified candidates should send their CVs, which should include details of email address (if any), present position, current remuneration, Certificate/testimonials and address of three (3) Referees plus telephone contact to the stipulated email address. (Email your application and CV to and let’s save the environment).


Key Notes:

  • Hima Cement Limited is an equal opportunity employer and does not charge a recruitment fee or any other fees at any stage of the recruitment process
  • Make sure that your application letter, CV and certificates are attached as one document
  • Indicate the Vacancy Code as the subject for your email
  • Only shortlisted candidates will be contacted
  • Any form of canvassing will lead to automatic disqualification.


The Human Resource Manager – Corporate

Hima Cement Ltd,

Plot 838 Namanve Industrial Area.

P.O Box 7230

Kampala. Uganda


Deadline: 21st May 2021


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