Several No Experience Customer Care Executive Job Opportunities – Pride Microfinance Limited (MDI)

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Job Title:    Customer Care Executive (Several No Experience Job Opportunities)

Organisation: Pride Microfinance Limited (MDI) (Pride)

Duty Station:   Uganda

 

About US:

Pride Microfinance Limited (MDI) (Pride) is the leading Microfinance Deposit Taking Institution in Uganda with 34 networked branches and 10 contact offices countrywide, an equal opportunity employer and regulated by Bank of Uganda under the MDI Act, 2003.

 

Job Summary:  Pride is now looking for a dynamic energetic individual to fill the position of Customer Care Executive – Arua. He/she will responsible for responding to clients’ inquiries and complaints. The incumbent will also be required to guide the clients of Pride to select the most suitable products for them and also open new accounts and handle account related issues.

 

Key Duties and Responsibilities:  

  • Open new accounts and handle all account related issues such as statement requirements and financial card enrolment as appropriate.
  • Handle and respond to all client inquiries and ensure their satisfaction.
  • Cross-sell company’s products to clients and enhance / protect the reputation of the company at all times.
  • Guide clients on selection of products most suited to them.
  • Receive cheques and post internal transfers as per guidelines.
  • Carry out relevant research as required and requested by the Customer Service Manager.
  • Ensure that all relevant standards within the Customer Care Charter are met.
  • Promote use of the digital channels.

 


Qualifications, Skills and Experience:

  • Should be fluent in commonly used local language (Lugbara).
  • Should have a passion for customer care and be ready to deliver exceptional customer service.
  • Should be computer literate, highly motivated, innovative and a self-starter with proven analytical, interpersonal and communication skills.
  • Should have a strong personality and ability to delight customers and execute processes with speed.
  • He/she should not be more than 40 years of age.

 

How to Apply:

If you believe you have the necessary skills and experience, apply immediately using, Click Here

  • Create an account.
  • Log into your personal email to verify your e-recruitment account.
  • Log into our e-recruitment portal using your email and the newly created password, fill in your personal information and click on create CV, then proceed to add the other required information, including scanned copies of your academic documents, 3 letters of recommendation from each of the referees and a recent passport photo.

 

Note: All applications to be submitted using this link, no hand delivered copies will be accepted. Only shortlisted candidates will be contacted.

 

Deadline: 9th April 2021

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

 


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