Several Entry Level Service Desk Officer Job Opportunities – Pride Microfinance Limited (MDI) (Pride)

Job Title:    Service Desk Officers (Several Entry Level Jobs)

Organisation: Pride Microfinance Limited (MDI) (Pride)

Duty Station:  Kampala, Uganda


About US:

Pride Microfinance Limited (MDI) (Pride) is the leading Microfinance Deposit Taking Institution in Uganda with 34 networked branches and 10 contact offices countrywide, an equal opportunity employer and regulated by Bank of Uganda under the MDI Act, 2003.


Job Summary:  The  Service  Desk  Officer  will  be  reporting  directly  to  the  Manager  ICT  Infrastructure  and  will  be  responsible  for  providing  first  and  second  line  technical  support  in  analyzing,  diagnosing  and  resolving  ICT  issues  for  Pride  staff.


Key Duties and Responsibilities: 

  • Act  as  a  first  point  of  contact  for  phone  calls  and  emails  from  Pride  staff  regarding  IT  issues  and  queries
  • Receive,  log  and  manage  calls  from  Pride  staff  via  telephone  and  e-mail
  • Troubleshoot  IT  related  problems  for  systems  and  infrastructure
  • Troubleshoot  basic  network  issues
  • Escalate  unresolved  calls  to  relevant  unit
  • Follow  up  on  the  status  of  issues  and  communicate  progress
  • Contact  approved  service  centre  on  issues  that  cannot  be  resolved  internally
  • Provide  basic  in-house  training  in  applications  used  by  Pride
  • Provide  training  material  for  trainings
  • Provide  statistics  for  weekly  call/email  issues  and  prepare  report  on  trends
  • Draft  documentation  to  assist  Pride  staff  with  information  on  ICT  usage.


Qualifications, Skills and Experience:

  • The ideal candidate for the Pride Microfinance Limited (MDI) (Pride) Service Desk Officer job placement must hold a  Bachelor’s  degree  from  a  reputable  institution  in  Computer  Science  or  in  any  other  relevant  field.
  • Should  have  Certifications  in  CCNA.
  • Should  possess  2  principal  passes  at  A’  level
  • Should  posses  credits  and  or  a  pass  in  Mathematics  and  English  at  O’ Level
  • Two years of working  experience  in  a  busy  ICT  environment  preferably  within  a  banking  institution.
  • Should  have  a  high  degree  of  integrity,  customer  awareness,  interpersonal,  communication  and  reporting  skills.
  • The  ideal  candidate  should  be  self-driven  with  high  levels  of  integrity,  business  acumen,  efficiency  and  compliance.
  • She  /he  should  also  be  well  versed  with  use  of  IT.


How to Apply:

If you believe you have the necessary skills and experience, apply immediately using the online link below.


Click Here


Deadline: 7th May 2021


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