The Ugandan Jobline

Job Title:    Test Day Delivery Coordinator

Organisation: British
Council

Duty Station: 
Kampala, Uganda

About US:

The British Council
builds connections, understanding and trust between people in the UK and other
countries through arts and culture, education and the English language. We work
in two ways – directly with individuals to transform their lives, and with
governments and partners to make a bigger difference for the longer term,
creating benefit for millions of people all over the world. We help young
people to gain the skills, confidence and connections they are looking for to
realise their potential and to participate in strong and inclusive communities.
We support them to learn English, to get a high-quality education and to gain
internationally recognised qualifications. Our work in arts and culture
stimulates creative expression and exchange and nurtures creative enterprise.
We connect the best of the UK with the world and the best of the world with the
UK. These connections lead to an understanding of each other’s strengths and of
the challenges and values that we share. This builds trust between people in
the UK and other nations which endures even when official relations may be
strained. We work on the ground in more than 100 countries. In 2019-20 we
connected with 80 million people directly and with 791 million overall, including
online and through our broadcasts and publications.

Job Summary: The
purpose of the Test Day Delivery Coordinator is to ensure effective and
efficient delivery of Exams. To manage Venue Supervisor engagement,
relationship and performance.  To
co-ordinate and manage any risk or issue resolution, including co-ordination of
customer communication directly or through customer services.  To be point of contact for Venues/Venue
Supervisors on the day. This role will be required to work test days which will
involve weekend work as part of the contracted hours.

The ideal candidate
will have experience setting up operations and embedding new processes and ways
of working. Working closely with the Commercial Manager, you will understand
the demands of the Global exams operating model, plan to optimise available
physical and operational resources given demand and advise country counterparts
on best options to resolve operational issues. The ideal candidate should have
good analytical and reporting skills, and the ability to build and maintain
relationship with internal and external stakeholders.

As with any business
that experiences peaks and troughs of activity, there is likely to be a need to
work outside office hours from time to time.

Qualifications, Skills and Experience:

·       The ideal candidate for the British Council
Test Day Delivery Coordinator job placement must hold a University degree in
any subject or relevant qualification

·       Experience working in a busy operational
environment delivering high levels of customer service

·       Ability to ensure compliance, risk and
security standards are monitored and maintained

Desirable
requirements

·       Experience working in Exams

·       Experience of supporting delivery of
computer-based exams

·       Additional
Information: Role holder must have
existing rights to live and work in the country the role is based.

How to Apply:

All candidates
should apply online through the British Council online application system at
the link below.

Click
Here

Deadline: 29^th March 2021

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